Customer Testimonials

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Google Jul 24, 2024

I received great treatment from the service department and Anabel who coordinated my services.

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Google Jul 24, 2024

Brought in my car for a single recall, was in and out. Great job great place.

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DealerRater Jul 23, 2024

Manny and junior both, was very friendly and extremely knowledgeable. I loved my BMW experience.

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DealerRater Jul 23, 2024

Service rep Jayme was superb. She was helpful throughout the service process. Services performed were done promptly.

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Google Jul 21, 2024

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Google Jul 20, 2024

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DealerRater Jul 20, 2024

Great experience from order up to delivery, Tom my sales person was excellent thank you!!

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DealerRater Jul 18, 2024

Great service and my advisor was so helpful Getting me a car and keeping me updated on what has to be done

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DealerRater Jul 18, 2024

In and out as it should be. Excellent service. Hayk the service advisor and Vitaly the technician are the best as always. Thank you!

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DealerRater Jul 18, 2024

It was easy peasey. I booked the appt with the app the evening prior checked purse a cup of Joe and within an hour was good to go. within an hour

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Google Jul 17, 2024

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DealerRater Jul 17, 2024

I got a great value on a used X 1.The staff was professional and easy to work with.

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Google Jul 16, 2024

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DealerRater Jul 13, 2024

The car purchase process went very well. I was well supported and advised by a trustworthy staff. The experience was excellent.

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Google Jul 13, 2024

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DealerRater Jul 13, 2024

Always great experience at Norwood BMW. Anabel is great as she’s very professional and always providing a solution that works for me.

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Google Jul 12, 2024

The team at BMW Norwood overall is amazing. Melvin is always a pleasure to work with. Always excellent service when I deal with BMW Norwood. Everyone from the time I drive my car in until I leave always does their best to make it a smooth experience.

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DealerRater Jul 12, 2024

Everything went smoothly from check in to out. Gave me updates during the process and the time estimate was very close to actual

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Google Jul 12, 2024

Top marks to Melvin! He went above and beyond and did a great job.

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Google Jul 11, 2024

Carlos Vasquez provided excellent service! Thank you!

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Google Jul 10, 2024

Quick and good

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DealerRater Jul 10, 2024

Jayme is excellent. Very good service. I had a great experience. Will bring my car back everytime.

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Google Jul 10, 2024

Always Great Service !

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DealerRater Jul 9, 2024

Service Mgr. Teresa Mullen and Service Rep. Dan Drinkwater are first rate, courteous, and comprehensive in fulfilling our service needs and suggesting supplemental service without excessive charges.

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DealerRater Jul 8, 2024

Always professional, courteous, clean and timely, this dealer is better than others I’ve used where wait times can be intolerable.

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DealerRater Jul 8, 2024

Excellent service. Leann the advisor was super polite and friendly. Helped me with my service

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Google Jul 7, 2024

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DealerRater Jul 6, 2024

The service advisor was polite, professional. The service was quick and in high quality. It was a little pricey though.

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Google Jul 6, 2024

Quick, courtesy service

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Google Jul 6, 2024

Very professional.

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DealerRater Jul 5, 2024

Great dealership with wonderful customer service. I highly recommend it for all your BMW needs.

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DealerRater Jun 20, 2024

Great client service attention and knowledge with practical recommendations. Provide timely communication.and solutions. Thank you.

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DealerRater Jun 19, 2024

Easy purchase, friendly and honest people. Very impressed with the whole process, from start to finish..

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Google Jun 19, 2024

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DealerRater Jun 19, 2024

Sales associate knew his stuff. Worked there 10plus years. Seamless process. We were flex so we didn’t go in asking for the moon. Tutorial was very helpful.

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Google Jun 18, 2024

Nice dealership. Friendly staff.

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Google Jun 18, 2024

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Google Jun 17, 2024

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DealerRater Jun 16, 2024

Wonderful Staff, especially my service advisor Dan, and great service done on vehicle. My car feels brand new! Thank you!

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DealerRater Jun 16, 2024

Had the pleasure of having my vehicle serviced and advised by Dan! Service was quick, thorough and straightforward. Dan was kind and genuine!

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Google Jun 15, 2024

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Google Jun 14, 2024

Awesome dealership. Could not be more helpful. Jayme was excellent in all respects

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Google Jun 13, 2024

These guys were amazing. Recently purchased a used 2012 335xi from an out of state dealer (not BMW affiliated) and the car came to me with an oil leak. BMW of Norwood was super helpful and they were able to get my car in their shop the next morning. They kept me updated throughout the day on their progress, and they had all the work done on the same day. Minimal wait times and fantastic customer service. Will definitely be back if I have any other issues.

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DealerRater Jun 13, 2024

Always professional, honest Service reps are very knowledgeable. The facility is clean and the team respects you and your vehicle

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DealerRater Jun 13, 2024

Happy with the service provided today. Work was fully explained and car was ready when promised.

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Google Jun 11, 2024

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Google Jun 10, 2024

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DealerRater Jun 10, 2024

Service Advisor Douglas RJ Daugherty went so far above and beyond to help me get my car back after a pretty serious impact with a pothole wrecked my right front suspension and steering rack. Couldn't ask for better assistance through such a stressful time! Everyone I dealt with there was super nice and super helpful! Loved dealing with them!

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Google Jun 10, 2024

BMW of Norwood - thank you so so much for your highest quality of service! Tom - He actually sold me the car I have today, about last summer and I literally cannot express how much I love it! He truly cares about the deal I am getting. I even saw online that some BMW's will come with a 1st aid kit + mine did not 🙁 But, he gave me the one right out of his car! I cannot appreciate his gesture enough. As a first time car buyer - I cannot and will not forget how amazing Tom was ...

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DealerRater Jun 9, 2024

Very Helpful and Honest, and professional service from Pavlo and the entire team there at BMW of Norwood!

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DealerRater Jun 8, 2024

Fast, friendly service. Teresa and her service staff go the extra mile to be helpful.

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Google Jun 8, 2024

Dan in the service department was fantastic. He was on top of everything from the day my X5 was dropped off and updated me daily until it was fixed. They had the problem diagnosed within 24 hours of being dropped off and fixed in less than a week. Highly recommend BMW of Norwood.

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DealerRater Jun 7, 2024

BMW Norwood has the best service dept in the state. They go above and beyond what is expected.

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Google Jun 7, 2024

Great service and very pleasant to deal with.

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Google Jun 6, 2024

Impeccable service department. Quality customer service and great amenities while you wait.

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DealerRater Jun 6, 2024

I like going to BMW Gallery of Norwood for my 2 cars to be serviced. The facility is Clean, friendly, professional, caring, and honest. Everyone there is excellent but My favorite is Anabel, she always find a way to help keep the costs down. Thank you again Anabel.

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Google Jun 5, 2024

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DealerRater Jun 5, 2024

Everyone is very kind and courteous and very efficient. They contact the customer before they they do any work and give an estimate of the price

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Google Jun 4, 2024

Always superior service

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DealerRater Jun 3, 2024

Had my car in for service and work was down right and completed when promised.

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DealerRater Jun 2, 2024

My service advisor Jayme always goes above and beyond, but this time she surpasses above and beyond. My car was in the shop while on vacation. She kept me informed via email, even though I’ve traveled internationally with 7 hours time differences. As soon as I was back she reached out to see if I needed a loaner, since the car needed a bit of work and it will take time to complete the repairs. She provided me with a loaner and kept me informed of the progress on a daily basis. Best advisor ever.

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Google Jun 1, 2024

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Google Jun 1, 2024

Great experience! Jayme had the Best customer service, she made sure everything got done fast .i am definitely going back

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Google Jun 1, 2024

Dan Drinkwater and Melvin are awesome would definitely recommend going there for service!

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Google Jun 1, 2024

Great professional dealer with excellent knowledge. They did not waste any time when making deal and agreed to all terms I requested. The delivery was done in quick time and made sure all the technological features are very understood. I highly recommend everyone looking for BMW to visit them.

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Google Jun 1, 2024

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DealerRater May 31, 2024

Doug in service was great, communicated constantly about the stays of the repair and helped expedite it quickly. I’d recommend him without any hesitation.

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DealerRater May 31, 2024

I have experienced a few unexpected repairs that have been an inconvenience, However, Dan Drinkwater from the dealership has been very responsive and has made things much easier in dealing with the issues.

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Google May 31, 2024

I love my X5 and I want to extend my sincere gratitude to Pavlo Hoshovsky for making this possible. His patience and dedication in finding the perfect car for me and addressing all my questions were exceptional. The entire experience was outstanding..

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DealerRater May 30, 2024

Dealer is always very professional and honest whether for service or sales . We have got two cars from them and looking at a third in the future

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DealerRater May 29, 2024

Great service overall. Personable representatives - highly recommend Mario. Everyone was Professional and patient. Highly recommend.

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DealerRater May 28, 2024

They doing a great job @ the dealer for sure and they constumer. On professional way

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DealerRater May 27, 2024

Good service was seen quickly and Natasha my sales woman was extremely nice and helpful

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Google May 26, 2024

Had an amazing buying experience from end to end! The sales team was a pleasure to work with! Michael Yousif checks off every box you would want!

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Google May 25, 2024

BMW were amazing especially my specialist Mr. Drinkwater! He was very helpful and kept me in the loop the entire time they had my car. Thank you BMW for fixing my car !

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DealerRater May 25, 2024

What a great service team. Theresa runs a top notch crew that are welcoming and handle all requests. Melvin was my advisor and kept me in the loop the entire time. It’s great to know that it’s going to be fixed right by an excellent technician.

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DealerRater May 24, 2024

Great service. Did not have an appointment and they took me in right away. Outstanding!!

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DealerRater May 24, 2024

Fast service, great help, Douglas answered all my questions. I appreciate the patience and quick service.

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Google May 24, 2024

Great Customer Service and Jayme Snyder is an exceptional service advisor!! A+++++

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Google May 24, 2024

We had a great experience working with the team at BMW of Norwood. The sales process went smoothly and was very efficient! Francisco, Junior and Paul were terrific to work with! Highly recommend!

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DealerRater May 23, 2024

Car was brought in for regular maintenance. Everyone was helpful and courteous. I will definitely use this dealership again.

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Google May 23, 2024

Great experience with Jayme! Helpful as always!

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Google May 21, 2024

Anabel Guerrero she is the best really professional. She goes up and beyond to make sure everything is fine with the vehicle. I’m been there a couple of times and she always take care of my vehicle right away.

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Google May 21, 2024

Great service as always!

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Google May 21, 2024

I can’t recommend the service team at Norwood enough, if I could give 10 stars I would. I had the absolute best experience working with Doug. Quick turnaround on my repair work, skilled professionals that know what they are doing and communication was above and beyond. Thank you Doug and team, you did an outstanding job!!!!

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DealerRater May 20, 2024

My experience with BMW of Norwood has been great. My Service Specialist Anabel is great as she is very professional and always looks to solve my issues with the utmost care and efficiency.

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DealerRater May 19, 2024

Jayme, as always was stupendous in getting my 5 series in and through the service process. She and her team always excel in making sure her customers, including myself, are updated on their vehicle and always brought back to me cleaner than when recieved ( weather permitting). I appreciate her and her work, BMW of Norwwod should give her a MASSIVE raise.

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Google May 18, 2024

I was not planning on buying a car at this dealership, as I live almost 65 miles away on the North Shore. However, I found a very unique M 550 online, a car that I did not even know existed, and I called their Customer Info line. Right from that very first contact, I could tell that this dealership takes care in how they treat their customers. I was very pleasantly surprised and impressed with that initial call, enough for me to make that time commitment and effort to go and check out the car. I was even more impressed when I ...

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DealerRater May 17, 2024

Met with Fabian for. I needed a good used vehicle and my son found the Honda crv 2015 I loved the vehicle and I knew it was going to go quick so I had to ask him to try to hold it for for 1 more day and I would be back with bank Check for full px of vehicle Fabian gracefully held it for me for the next morning till 11am I made the time line and appreciate all Fabian has done for me and I am excited to pick it up today And Julian at closing is very personable and ...

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Google May 17, 2024

Great experience and efficient delivery! Reslly great people to deal with.

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DealerRater May 16, 2024

The salesperson was polite and professional, patient and helpful in giving advice and very knowledgeable

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DealerRater May 16, 2024

Great people. Very welcoming and excellent service and very honest staff members and dealers. Best regards

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DealerRater May 15, 2024

They are friendly , helpful and communicate well. I am a long time BMW owner, I’d only buy here .

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DealerRater May 14, 2024

Friendly, fast, and professional service. They were able to get me in last minute when I had an unexpected repair RJ in the service department goes above and beyond… Highly recommend.

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Google May 14, 2024

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DealerRater May 13, 2024

I brought my car in for service on Saturday. Spoke with someone (I forget his name) regarding the service I needed. He was VERY nice and honest. He answered any questions I had. I would highly recommended this dealership to anyone! Thanks again for great service!

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Google May 13, 2024

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DealerRater May 12, 2024

They do excellent work and they are so nice and friendly I come here all the time

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Google May 11, 2024

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Google May 10, 2024

My wife’s 2019 X3 was in for a repair and the folks at BMW of Norwood took great care of the car & me too. I know people always want to talk about buying a new car, but in the long run it’s who you decide to take care & maintain your vehicle that leads to years of trouble free motoring and low stress. Cars are depreciating assets or asset drags. To keep the retain value high stay on top of your maintenance. All my different BMW’s I have owned over the past 18 years have gone there. Get ...


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