Customer Testimonials
I went in for a quick oil change and the service advisor, Jayme Snyder was extremely helpful and accommodated me. She was excellent!
Any problems you have this service team can fix! Great customer service and a beautiful, clean and comfortable space to wait.
Great service, helpful staff from start to finish, checkout was easy and my car was spotless when I got into it.
Best Service Dept ever!! Quick & reliable work. Awesome Service Representatives- Dan Drinkwater great! Fast & friendly service!
I will never tire of saying it: BMW OF NORWOOD is the best, with a staff unique that aims above all to satisfy the customers....All I could say is: Go & try it, & you will see. I recommend you " THE MAN", Mr Douglas ..., he is not just someone who does a job, but rather someone who knows how to do his job, who has the art of doing his job; his pleasure is customers satisfaction. He really deserves much more than 5 stars.
We came in for an undercarriage inspection session with the BMW CCA. They were thorough, attentive, and answered all my questions. Great session and totally worth the time
Jayme and Teresa are THE BEST. They always take excellent care of us. I always wish the wait times were shorter but while I wait they take great care. Also, they work with integrity - Alerting me that I had a sensor error instead of a costly repair. Thank you Jayme!
Excellent service, keep me posted on every single detail, from pricing, warranty and labor costs
Every one I met with was very accommodating, friendly and customer focused. A very pleasurable experience. I attended a BMWCCA Undercarrige Tech session with my 1973 BMW 2002 and was a bit nervous having a 50 year old plus vehicle. However, the friendliness of all dealership personnel and their interest in my car was just fantastic and put me at ease. They also indicated that the owner had an agave (like mine, I think 1975) downstairs at the dealership that is to be restored. Thus much of their interest. It was a very enjoyable day with great people, both from the club and dealership!
I went here for an undercarriage tech inspection as BMWCCA member. Everyone was very helpful and kind. From the person who checked me in to the service advisor who took my info and then offered to take care of an open recall while I was there. The mechanic was super gracious with his time. He talked me through all the major comments of my car and patient answered all my questions.
Customer service is exceptional, wait time is minimal, and my service advisor Michelle was very informative.
Very good experience at Norwood recently. Bought a CPO 430 at another BMW dealer two months ago and turned on AC for first time and no cold air. Norwood quickly diagnosed problem and at all stages kept me informed via text which I appreciated. Very good experience
Jamie was Amazing. She is very professional. It is always a pleasure to work with her.
I brought my car in for an oil change today at the BMW Gallery of Norwood. From the moment I walked in I was greeted and treated with the utmost best service. Annabelle is amazing. She went through everything with me. She made my experience really smooth..
The most excellent dealership I have experienced! Always ready to help with appointments, advice, genius service and loaner cars! Everybody is friendly, dealership is clean and comfortable!
Service process is very efficient. Kept me informed during process. Very satisfied with the service and service advisor Dan.
Amazing service, quick and efficient. Hayk did an amazing job of being timely and communicated very well.
I always have a good experience when I need to go in. The service on my vehicle is top notch. I find the staff knowledgeable, friendly and very helpful.
I traveled to BMW of Norwood to purchase a CPO with some rare options. Everyone was very helpful and informed me of the process for purchasing a car from out of state. I frequently called to ask questions as the transaction was taking place and while sorting out paperwork and they were very responsive. I was happy with my purchasing experience and trusted the people I worked with.
BMW of Norwood is by far the best dealership for car shopping! Steve Martin and his team really care about their customers. Mario is the one to see for sales, He acts as your advocate getting you the best price, making sure you get the vehicle of your dreams, putting no pressure on you and making the experience an enjoyable one. Junior assisted me with finance pulling out all the punches to make sure I got the best rate in treating me like I was family. Gayle was there for me when my anxiety was riding high, making such a ... Read More DealerRater - Apr 27, 2025
This is my first BMW. My son brought me to this dealership and I am very glad that he did. It has been a wonderful experience purchasing my first BMW X3. The staff was very knowledgeable and helpful. In particular Natasha Diaz, Heather Dumas and Jake Archer were wonderful ! I am very happy that BMW of Norwood is my new dealership.
Dishonest service person tried to say I needed new wipers. Followed up with local mechanic today, the day after and he said they were perfectly fine and I passed inspection. Your tech showed me a picture of my blades with a tear that does not exist
Friendly and helpful service, didn’t give me the runaround and took care of everything promptly
Service could be a little bit faster or wherever in the atmosphere and so I was very good and what I noticed this time around was the it's not bar was completely stuck. That's a big treat from the last service I had several months ago. Service advisor was pretty knowledgeable and pleasant
My car had an issue and I was towed to BMW Norwood. On arrival I was a bit frazzled and was greeted by Annabel. She immediately had a calming effect and was extremely kind and efficient. I was in and out in a matter of 30 minutes. Thank you Annabel for your calm and kindness and always taking the time to give me the feeling that I was an important customer.
Melvin is a great service adviser. Friendly, professional and prompt. They do a really good job keeping you up to speed.
They took care of all of my needs thoroughly and professionally with excellent customer service.
Always kind and professional. They market Rodrigo’s for the customer . I y is a very professional group of people. The service department is top notch!
Very professional they take the time to explain things. Service is very accommodating to my schedule.
Thomas London was honest and direct salesman who made the transaction go smoothly. I would highly recommend him
The showroom is very nice and the salesperson name as Manny is very nice and helpful
Very responsive, easy to work with and provide excellent work within the time that they estimate - Annabelle is particularly helpful and easy to work with
the service writer is outstanding. the service manager is great Makes it a joy to go to BMW
Serviced my car. Knowledge, professional and friendly service advisor. Everything was done exactly as agreed for a reasonable price.
The service provided by Aleks KGB and Josue was above and beyond! They were patient, well informed and I am very happy with the whole process. I came from being a Lexus of Watertown 20 year client, did not like the Boston BMW (cramped and cheap looking) and lived BMW Norwood- or just got super lucky to have Josue and Alejs KGB
I have been coming to BMW Norwood for years. This is my second BMW, and they always provide excellent service. And I have one of the best Service Advisors, Dan Drinkwater! Goes out of his way to make sure my vehicle and I are well taken care of!
Quick, professional service! Staff was knowledgeable and courteous. My car runs perfectly now—highly recommend this shop!
Efficient stress-free experience. Accurate estimate of time to wait. Friendly service. Explained services before providing. Did not upsell. Annabel my service rep gave me updates that were very helpful. Well done.
Looks nice and good business. First time going to bmw and the staff helped me out no problems
Advisors are very knowledgeable and helpful and the service personnel are very thorough, honest and competent. Very refreshing to have them inspect an issue (eg like brakes) and tell you that they do not need to be replaced yet! The facility and waiting area is very clean and comfortable too.
Great team in the front and back of the house! From Adrien on the sales floor to Daniel on the service side to Stan who is the absolute BEST….
The usual poor customer service. Out of state buyer, called over 10 times to ensure I lock in a sale. Explained I’ll pay full ask - just need to see pictures of car as it had not been loaded online yet. They then sold the car to “someone who walked in 30 minutes after the sales manger asked a sales rep to call me”.
I called Friday AM regarding a car “coming soon”, but with no photos or video yet. I was told by multiple people “it’s in the service shop” and they’ll have someone contact me. Rep who ... Read More DealerRater - Apr 4, 2025
Mr. Danial Drinkwater went out of his way to call BMW North America to have them to cover a major repair that just past warranty period for a few days. We are really grateful for his superb effort in customer care. The car is fine and clean after the service. We appreciate it. Thanks Jojo
Overall my service experience went great from start to finish and Douglas was super kind and communicative and address my all my concerns all the way through
Everyone was very kind and professional. I would highly recommend this dealership to my friends and family.
I recently purchased a BMW from BMW of Norwood. To say my experience was anything short of fantastic would be an understatement. I had the pleasure of working with Natasha Diaz as my salesperson, and I truly cannot say enough positive things about her, but more on that later.
From the moment I called the dealership very early on a Monday morning, Bianca, who answered, was exceptionally helpful and knowledgeable, pairing me with a salesperson promptly. Over the course of the next week or so, I made numerous calls to the dealership with questions, and each and every time Bianca ... Read More DealerRater - Apr 2, 2025
The customer service Douglas RJ Daugherty was great. He’s the best Thank you so much! 😊
Customer service was excellent and the employees were kind and welcoming. Would definitely bring my car back for service.
Good service fast, Jaime she was great very helpful and kind I will recommend to others
The dealership was excellent to work with. They did a thorough diagnostic and presented me with their recommendations. I was provided a loaner while the work was being done. They kept me informed at all times.
Another absolute “10” experience in the Service Department. They detected a safety issue, brought it to my attention, and fixed upon approval. Parts had to be ordered so I was promptly provided a loaner vehicle. Service does not get any better. I always trust my vehicle to Teresa and Team.
Great service friendly staff always happy to do business with BMW of Norwood. Will definitely come back.
My sales advisor and the entire team were extremely helpful and professional; I received exceptional service.
Great customer service and courtesy towards client. Keeping me updated on the services performed and quick service
Competent staff, helping to find compromises and opportunities. Customer-oriented. Not many work with diesel cars. These guys can! Thank you!
I was treated well from the minute I walked in. Entire experience went smoothly. All questions handled professionally.
My service advisor Dan Drinkwater has helped me navigate through this journey with my BMW X5.
We have dealt with them for many yrs. Always professional and very accommodating. That’s why we keep buying/servicing our cars there.
I brought my X7 in for service. Dan D. Was my service manager and I cannot say enough positive things about the service.
My car ended up being there for a week longer than expected. Dan was prompt at returning calls, very informative, and went as far as managing the 3rd party repair for the windshield damage. I had an electric loaner vehicle and after realizing my car would need to stay longer, Dan made sure I was able to get into a gas vehicle. I have had a car serviced at this location prior and was disappointed in the ... Read More DealerRater - Mar 26, 2025
BMW of Norwood: Ideal choice. Good service staff, always ready and willing to give your vehicle all the necessary care possible.
Best-in-class! The folks at BMW of Norwood are knowledgeable, professional, helpful and a class act from the minute you walk in the door until the moment you drive out of the showroom in your dream car. I worked with Pavlo Hoshovsky. He didn't sell me an X3, he matched my requirements to a more-than-perfect-fit-for-me vehicle and paired me with my BMW genius Cole Robertson who patiently and confidently walked me through the "vitals" and some of the advanced apps to ensure I was ready to drive. If you want to own a BMW, these are the folks ... Read More DealerRater - Mar 24, 2025
Excellent experience. Everyone was very professional. Aleks is phenomenal. He took the time to go over every detail of the car I was interested in and worked tirelessly to help me get a great deal. Thank you!
Brought car in to look at brakes. Didn't find anything wrong but went ahead and took care of maintenence since it was still covered by my warranty. Very friendly, comprehensive and knowledgeable
Excellent service at BMW of Norwood. I highly recommend Sarah Elsmore, Aleksandr Banar and Cole Robertson. They are great people to work with.
Norwood BMW is my favorite dealership. They are always ready to help and assure you their satisfaction. As they do just that!!!
Unfortunately I would have given higher rating til
Today. You do not sell a tire by telling someone it won’t b
Pass inspection and THEN tell them you do not have the ability to do the inspection. After you put the tire on. So you got me for an oil change and tore that I could have gotten elsewhere and now I STILL need to go get an inspection which is why I originally made the appt for..oh and the Genius support that actually doesn’t Work STILL as I did exactly what he told me with the ... Read More DealerRater - Mar 21, 2025
Everyone at BMW of Norwood was pleasant and easy to deal with. Highly recommend Aleksandr in sales, Lynne in finance, and Paul as product expert.
Staff was great, but the reason for my rating is that I had a scheduled appointment for a recall have the bolts replaced on the rear cargo rail attachment bolts. The book calls for this to take an hour and I was there for around two hours. Other than that the staff was amazing and the facility very clean
BMW of Norwood is by far the best BMW dealership I have visited in the Mass area. They excel in great customer service, from the front desk to the parts desk to the service desk, to sales, to finance, you name it. Everyone treats you with respect and more importantly, unlike other BMW dealerships, there is no pretense. I always like speaking with people about what I am getting, whether it is for service or parts, and here they care about engaging with the customer fully. In other dealerships, I get a cold shoulder, it feels like you are not ... Read More DealerRater - Mar 20, 2025
Customer service is personal … you feel like the whole dealer is working on your behalf
Happy they are the dealership I use to take care of my BMW’s today
Place clean and the waiting area is comfortable with refreshments. When your car is ready or an issue you receive a text from the service attendant
I love visiting BMW Norwood. Staff is friendly and very helpful. Hayk is knowledgeable and he was above and beyond. Thank you very much.
My recent experience at BMW was great. My service advisor RJ was very nice & attentive. He addressed all my concerns & made sure my vehicle would be ready before returning to the dealership. Theresa the service manger is very friendly & welcoming. It’s always a pleasure to speak with her.
This BMW dealership is excellent in every possible way. Our salesperson, Mario goes above and beyond. My service manager Leanne was fabulous. She made sure that the service on my car was done quickly and efficiently. I always have an extremely positive experience at this dealership.
Checked in for service 7:23, car ready 9:17. No one came to find me. At 10:00 I went to see where the car was. I was in plain sight and within earshot to hear my name called. Missed important meetings because of this. I'll think twice before returning for service (or buying another BMW there)
Amazing service RJ did great explain information my BMW is my first so glad to know it was a great purchase appreciate you BMW
Very polite and pleasant and did a great job on washing my car and cleaning interior and very helpful with the Genius CarPlay!
BMW Norwood has the best service team! Dan made my service experience easy! Highly recommend.
Great service and the dealership was able to quickly get replacement tires for my vehicle. Interior and exterior detailing of our SUV was outstanding.
I was met with politeness and excellent service from the time I walked into BMW of Norwood. It was so refreshing. I must say I have never experienced this type of service at any other dealership. I highly recommend BMW of Norwood.
Bought a new 2025 530i, Great knowledge by sales staff. They worked hard to order just the car I wanted. Car was in NY shipyard when I committed, but took two months to arrive. Only concern for me was spotty communication. I got no updates on the final shipping status to the dealership during those two months unless I made the inquiry. They often didn’t know exactly where the car was at a given time until it arrived. In any case car is truly excellent. Would use the dealership again.
They do not keep their word and messed with the settings on my car when I brought it in for a recall, not to mention they didn’t even have the parts needed for my recall. I had a 7am appointment and got told I would receive a call for updates that morning. I didn’t receive a call till around 3pm. When I did it was to tell me they needed my car for another day. Very frustrating and inconvenient.
Leanne is simply the best. I came in with a big job on my new (used) bmw x1. She worked well with me and the claims agent, making sure everything was done with ease. Thank you Leanne and to the mechanics.
The service department is wonderful to work with. I am never disappointed with the service department experience. Staff is friendly and professional
My service agent, Dan D, is the best. I know my service will be accurate and complete.
Melvin and his team were wonderful to work with. Thank you for your professionalism and honesty!
Excellent customer service and impeccable work each time my car is serviced. I won’t bring my car anywhere else.
Prompt friendly service. I have confidence that the dealership will accurately assess my BMW’s needs and conduct high quality maintenance.
Very efficient - Drive right into service, and then escorted to your service tech. Very spacious waiting area with refreshments. Updates on your car being serviced. All questions asked answered clearly.
Hayk was amazing. Very thorough explanation of everything my car would need at this an appointment but also helped me understand the timeline of future maintenance. He went over board to get me a loaner vehicle even though I hadn’t reserved one. Amazing all around!
Excellent service from the BMW service team. The service was excellent and the team was very helpful.
Great dealership and great customer service! Sokol Sota, who was the sales representative that assisted me with the purchase is great.
BMW Norwood continues to offer exemplary service. They just successfully completed an involved repair for me.
Great job by everyone at this dealership! I would recommend this dealership to anyone who likes high quality service. Keep up the great work. Thank you!☺️
Great location and great customer service! I will recommend highly . I come her to service my car
BMW of Norwood is the best around. They give great quality professional service with a smile. I drive an hour and ten minutes to get my service done by them because I trust them to take care of my BMW
As always. Dan and his team were great! They were super efficient and thorough, and couldn’t have been nicer!
The service was excellent.The service advisor was very knowledgeable and was able to guide me very well.
I went in for an oil change but they sold me on the 3/3 package. No brainier. Annabel is a good saleswoman. Clean modern facility. There was a cashier with glasses, doing the work of 3. I complimented her. Can’t remember her name, had a headset on. I paid my bill with her. Please give her a raise and a thank you.