Customer Testimonials
I had a great experience with the service team at Norwood BMW. The entire process was smooth and hassle-free. The service was excellent, and the staff was professional, friendly, and attentive throughout the visit. They kept me informed and made sure everything was taken care of properly. I really appreciate the quality of service and customer care. I’ll definitely be coming back to Norwood BMW for my future service needs. Highly recommended!
Incompetence, lies, and poor communication;
First let me start with this…yes BMW's are expensive cars, so yes they are expensive to fix (especially as they age)…that is why most of us buy the overpriced extended warranties, for peace of mind if we keep the car a while.
I own a 2020 X7 I bought pre-owned from BMW Norwood (Group 1), along with the top tier extended warranty (or was told it was).
Last year I brought the car in for a knocking noise from the front, the 3rd or 4th time I had been to BMW Norwood for this ... Read More DealerRater - Sep 23, 2026
Was a great experience. The repairs were done swiftly and correctly. Sean was an excellent advisor and deserves an immediate promotion. Thanks again for servicing my vehicle!
Hayk the service associate was exceptional, he kept us informed about our car progress through out the day and was there to greet us when we returned. Everything was throughly explained regarding our service and we were on our way home by 5pm . We appreciated the video from the service tech it was very helpful .
We were very pleased with our service appointment. Sean was very helpful. He also was able to fit in more repairs on a short notice. This saved us another visit(s).
Solid support for our 2021 M440. Why do you have a 15 word minimum, seems counterproductive.
I dropped off my 2022 Z4 this morning for a vehicle recall. Daniel Drinkwater was my service agent and the on boarding process was easy and seamless. I had the recall addressed as well as an oil change, and my car was done in a couple of hours.
BMW of Norwood hands down delivers the best customer service when dealing with service on your vehicle.
Teresa makes the process very easy She texted me back said they had a loaner car to swing by and drop off my car Nobody else would do that
The facility is very nice, the staff and managers are attentive and courteous. The waiting area is conducive to working in both private and socializing with other customers.
Christofer was very professional and did a great job. Overall a good experience. Not a log wait.
BMW of Norwood’s professional team is all about customer service and attention to detail!
Drew was amazing! He made the process easy just by being very friendly. I am definitely getting service at Norwood again
Beautiful facilities, VERY friendly staff and quality work. Very thorough in reviewing my car and prices were reasonable..
I always receive excellent services at this dealer and highly recommend Dan Drinkwater as a service advisor.
They took me right in and my service manager promptly got my car to the service bay. Only item maybe some better snacks while we wait.
Took me on time and service was completed in less time than expected. Great communication and personal service.
The staff is courteous and helpful. They took my car for service right on time. Christopher Lipscomb was very professional and efficient and a good listener. The place is clean and the waiting area pleasant. Overall, I had a very positive experience at the Norwood service and I enjoyed the coffee machine.
Staff was knowledgeable and very friendly. Always quick with the series needed while I wait
My advisor was extremely helpful, knowledgeable, and patient with me. He made my wait comfortable.
Michelle, Sean, and Mathew were excellent! They made my service visit painless and provided the level of professionalism that sets the bar.
We had a great experience today getting our tires replaced. Drew was our service representative and he was kind, patient and thorough. Thank you so much!
Professional and courteous. Started on time and service was done on time as well. Thank you
It was an easy experience. My rep. Drew was a processional. I didn’t have any issues with anything.
Always a painless service visit. Quick and professional treatment. Not much of a wait and went smoothly.
BMW of Norwood is one of the places where you can find top-notch service and professionals. I worked directly with Christopher, and he was extremely helpful. The cost was high, but they set up a payment plan for me that really helped. I am very grateful. It’s the place I always take my BMW, and I recommend that everyone do the same.
Fantastic service department! Dan Drinkwater is the best! And he makes sure my 21 year old z4 is in tip top condition. He keeps me well informed and gets all work done on my car in a very timely manner. Beyond compare!
Had a small issue after picking up my new car & it was addressed immediately. Great service.
Michelle is my service advisor and she is the best She makes my visit a smooth experience everytime Natasha is always ready and very knowledgeable when it comes to questions I have on vehicles I'm interested in for my next purchase and always a pleasure to work with All in all they get it done
Excellent advice/ ASAP service/ excellent communication throughout my stay. Would recommend to anyone concerned with above board care.
I had an incredible experience recently purchasing my 2023 BMW X3 at BMW of Norwood. I received a call from Bianca shortly after inquiring on their website, she answered my questions, booked my appointment and kept me updated on the availability of the vehicle. I met with Natasha the sales agent assigned to me who from the start was warm and welcoming. I decided that day to purchase the vehicle and Natasha made it all happen on a Saturday afternoon no less, leaving no detail unfinished. I was able to drive home in my new vehicle that same day. Worked with ... Read More DealerRater - Aug 26, 2026
BMW of Norwood did an excellent job throughout the entire repair process. Kept me well informed 👍👍
The customer service rep, Jenny, was the most helpful and excelled in customer service. I had come from the gym and looked a mess and she treated me with so much respect and care. She went out of her way to make sure the correct person was able to help me with some of my concerns on the technical side of the vehicle.
I did request a loaner as well as an interior cleaning (which I would’ve been happy to pay for), but neither was provided for which was disappointing as I came unprepared to stay the extent of ... Read More DealerRater - Aug 25, 2026
I was very happy when I arrived at the dealership. It was like everyone was expecting me and waiting to take care of my needs. Everyone was very polite and completed the work very efficiently. I waited for my vehicle and it was only a short time. Exceptional experience.
Great service team. Car service is completed quickly. Great loaner vehicles. Car is.always washed before arrive.
All the employees were very pleasant to interact with and the waiting areas were very comfortable.
Jen in service is great. Highly recommend going to her and this dealership in general!
I’m extremely disappointed with my recent service experience at BMW of Norwood.
I brought in my 2024 BMW X4 with approximately 28,000 miles, which is still within the factory warranty period, because I was repeatedly receiving a parking sensor warning. BMW diagnosed a failed front parking sensor but determined it was caused by a “stone impact” based on a very small mark on the sensor, and therefore would not cover it under warranty.
I was quoted $1,411.88 to replace ONE parking sensor. After asking for a breakdown, I was told the sensor itself is only approximately $392, with the majority of the remaining ... Read More DealerRater - Aug 14, 2026
Wonderful experience from the time I drove my vehicle into the pristine covered drop off service area, received warm greetings from valet and service attendants then into the administration area to work with professional service representatives. I ended the day with the same happy feeling with friendly cashiers and car attendants alike. Always a wonderful experience overall. I’d come back again and again.
I have dealt with any different BMW dealerships, and I’m going to stick with this one. The Service Dept is great, and the entire staff is helpful and friendly.
It is always a pleasure interacting with the employees at BMW Norwood. I’ve gotten stellar service with each of my service appointments.
I recently brought my BMW to BMW of Norwood for its annual service and had an excellent experience. My service advisor, Carlos Vasquez, was outstanding from start to finish. He was professional, knowledgeable, friendly, and took the time to explain everything clearly. I really appreciated his attention to detail and the way he made me feel like a valued customer. It’s clear that he takes pride in providing excellent customer service. I highly recommend Carlos Vasquez and BMW of Norwood for BMW service. It’s refreshing to receive this level of professionalism and personal attention.
Friendly and professional people, always trying to help and make sure everyone is satisfied with the service
BMW of Norwood tried to scam me on a $2000 suspension service for something that was not even needed to be fixed. Went to an independent BMW shop to verify the issue that BMW of Norwood said it was (they said thrust arms bushings need to be replaced), however, an independent shop verified that the issue I was experiencing had nothing to do with the suspension at all. BMW Norwood didn’t even take any photos or have any evidence to show me the parts that needed to be repaired/replaced. Completely broke my trust, yet another BMW stealership.
I encountered a courteous and attentive service personnel who make experience at this dealership really pleasant.
Doug was an excellent Service Advisor. He was friendly, knowledgeable and a good communicator. He went above and beyond to help facilitate my vehicle’s repairs. He kept me informed every step of the way and made the entire service experience smooth and stress-free. I highly recommend Doug to anyone needing their car serviced at BMW of Norwood!
I had an outstanding experience at this BMW dealership! From the moment I walked in, the entire team made me feel valued and genuinely cared for. They are professional, knowledgeable, and truly put their customers first.
The whole process was incredibly efficient and fast, yet I never felt rushed. They took the time to answer all my questions, kept me informed every step of the way, and made everything as smooth and stress-free as possible.
It’s rare to find a dealership that combines exceptional customer service with such efficiency. If you’re looking for a team that genuinely cares ... Read More DealerRater - Jul 31, 2026
Thank you BMW of Norwood service department. In the past, I had used other service centers for my 2007 650i. What brought me back to BMW of Norwood was the trust I have with Teresa and Jenny and the mechanics. My vehicle was properly diagnosed, and given a well recorded video from the mechanic showing the defects. Teresa and Jenny kept me well informed of the repairs and costs associated with it. The communication was amazing, I highly recommend using BMW of Norwood service center
Carlos put things together quickly explain things to me being layperson. He was like orchester leader. He explained everything in end. HE focused what I needed for this service .
This is my 2nd order through BMW Norwood. The first time I ordered and worked with them, I really enjoyed the experience and thought Pavlo Hoshovsky and Steve Martin were really great to work with. What does that mean? First, they were extremely easy to work with. There was no pressure, they were always friendly and smiling (and I am not always easy to work with on car sales), and knowledgeable but also gave me space to think things through (again no pressure). But, I do far too much research on cars so I can be difficult. I really enjoyed ... Read More DealerRater - Jul 31, 2026
In and out. No high sales pitch. Rep told me it’ll take at least 3 hours for alignment and oil change so they ubered me to work and back to the dealer after everything was done.
I visited for service to get an oil change, tire rotation and windshield wipers. They did the rotation, then pushed balancing on me and a $956 repair to a wiring harness, but never provided the windshield wipers I authorized and asked for. I have ordered the wipers and now need to install myself. My rep was Hayt and I had him last year. I was not completely happy with his service last year pushing a new expensive tire on me saying he could not fix. I really like the dealership but I will ask for a different service rep the next ... Read More DealerRater - Jul 30, 2026
Doug our service manager was great. Very accessible with information and car progress. Thank- you
Excellent service. Excellent staff. Use them without any hesitation. RJ was particularly great. Showroom also nice to look around.
Thank you, RJ, for making my service appointment so smooth and efficient! I also really appreciated how accommodating you were when I asked if I could leave my child's booster seat behind your desk while we stepped next door for lunch, and you didn't hesitate to help. Your kindness and excellent customer service made the entire experience stress-free. You're the best, RJ. Until next time! 😊 Tuyetmai Martinez
Wonderful customer service - quick response time, fast to fix unexpected issues and excellent at communicating. Everyone is very kind and professional.
Prompt and efficient service. Always helpful. Knowledgeable, considerate of customer’s time and communicate timely on service completion
This people who work at BMW of Norwood are quick and efficient on the service side and the salesmen/women are friendly and will always assist you in whatever questions or concerns you might have, great place to do business.
This dealership is wonderful. I trust all the people and never had any problems with them. They are fair and professional.
I am very pleased with this dealership. My Service Rep, Michelle, is exceptional. She is knowledgeable and a great communicator.
Michelle was great! Was able to accommodate a loaner. Quick and timely, good experience here.
Substandard communication Text message and phone calls were not returned Uncertain status of my car service
After dealing with BMW OF NORWOOD for many years the experience today was overwhelmingly satisfying. Having a mini detailing and kindly understanding my issues by Hyke, I left very gratified. Thank you. Ellen Shapiro
I am always very pleased with bmw of norwood. Everybody is very polite and very knowledgable. RJ always takes care of me and he is the best!
Jenny was fantastic, she kept me up to date through the process of my visit. Work was done well and quickly Thank you
Great service… straight forward. All are very helpful, specially Hyak . Very easy process. Would recommend highly
Excellent service department. Teresa Mullen and Jenny Haskett are true professionals, and extremely knowledgeable about my vehicles
Great service in a timely manner. All were very friendly and polite. Dan was especially exceptional in making sure we were taken care of. I give a 5 star for sure!
Exceptional customer service and good communication throughout service repair. Also provided video and explanation of services needed.
On a busy Friday the work was done on time and at the price quoted,
Easy to schedule through BMW app. Brought lead tech out to answer questions. Treated me with respect and transparency.
Very nice job, excellent work, and nice people work there, my first time there and I like it😊
I had a scratch on my tire, and they replaced the wheel but neglected the rim scratch. Despite waiting 3.5 hours, the service advisor was sincere and work hard to attempt for the tire replacement to be covered the cost with the tire and wheel protection plan (after two attempts of sending it over).
Worst experience at this dealership. This dealership is full of arrogant and unhelpful service advisors and cashiers. I have three BMW vehicles and have been loyal To this brand for over 25 years, and I will certainly take my vehicles elsewhere to get them serviced. I’ve lived in four different states and BMW Norwood is by far the worst dealership I have ever been to and the worst I’ve been treated.
Quick oil change. Fast and easy. Car came out washed and clean. And got to watch a World Cup soccer game being played 5 miles down Route 1.
I’d like to recognize my service advisor Carlos Vasquez who provided exceptional, personable service. Brought my car in for an oil change. We reviewed current recommended services needs without pressure or hyperbole. Just the facts. Courteous, funny, and easy going. Carlos elevates your service department.
Very professional. Worked with Jeliah who made the process very easy and enjoyable. Gave me what I believe was a very fair price for the vehicle I bought.
Excellent Dealership. Always supportive and go out of their way to make sure the customer is satisfied. Teresa Mullen and Christopher in service have always been amazing. This dealership feels like a family. I have been leasing cars from them for the last 10 years . Never faced a problem!! Thank you BMW of Norwood! 👍
The service department is one the best BMW dealer experiences I've had in recent years. Very professional from start to finish, Carlos was extremely knowledgeable and helpful with my needs.
I was extremely pleased by the professionalism and consideration given when I visited today!!! Top notch service...
Awesome place for service and professional employees. Customer service was great and knowledgeable with recommendations
Wonderful staff, especially RJ, & Rhett. I am very grateful for the exemplary effort & service. Norwood BMW is the best!!
I do really have a good experience at the dealer I went today yo have a service on my car. And everybody were do great. My car was fix without any. Other problems. Thank. You BMW of Norwood for the service You provide for the customers
No trouble getting my appointment scheduled. Efficient service, open communication, fair pricing, and friendly staff.
From the moment I arrived the team was professional and efficient. The waiting area was comfortable and the dealership was very nice. My service representative was delightful and informative. Overall a pleasure.
I have bought 5 cars from this dealership and have serviced all of them thru their service team. They have always been knowledgeable, supportive and extremely helpful
DAN Drinkwater is my rep @ the BMW in norwood! And I have worked with him for over 10 hrs. He is honest and gives me the advice when it comes to my vehicle. He makes sure I'm safe and a priority customer.
Love this place and the people. Always courtesy with a smile. Love my Dan D.thank you for your willingness of giving my vehicle the attention it needs.
Always a solid service - great explanations of what is wrong with detailed video of the specifics, and trustworthy recommendation of which services are critical vs which can wait. A+
Sales person Manny was excellent. As well as BMW Genius Cole. Both were truly professional. Cole certainly knows everything there is to know about any BMW. And Cole was very helpful when I forgot something in the car I was trading in. Thank you to Manny and Cole!
Inspection was not as expected. I have to provide pics for problem for recheck and also car was not at all cleaned properly
This dealership is dependable and easy to deal with. I love how the BMW cars drive.
Great experience everytime I go. Hayk always gets me an appt for service when needed and informs me of what work is needed to be done. They are always up front and transparent with me. I thought I needed a tire rotation and to my surprise I didn’t. Everyone is always so friendly, welcoming and helpful.
I brought my car in for service. Everything went extremely smooth and the car was completed as promised. Sean was fantastic.
Great service & great service advisor ,Douglas always goes above and beyond. Can always stop in for an oil change & they’ll take care of you
Natasha Diaz was very amiable and easy to communicate with. She was very attentive to my needs for a car. Paul was also very nice and extremely helpful going over the functionality of the car.
The totaled truck our car to Norwood BMW and didn't say anything to the office, just left the car somewhere in the parking lot and left. After my husband called N. BMW they went looking all around in their lot until they found the car. They were very concerned and caring. The fixed what was wrong with the car without any hesitation. They were very professional and kept us informed of what was going on. We would recommend BMW of Norwood to everyone.
Great service at BMW Norwood. Hayk ran point on the project and made the experience the best.
Al personnel has been receptive, helpful professional, and a pleasure to work with Annabelle, who has helped me at who has on couple occasions very pleasant young lady explains everything and it’s truly very helpful and knows her job a people’s person
Great dealership, great service and great employees! I will definitely be returning here for all of my future services.
