Customer Testimonials
Tom London was super helpful! He Is very knowledgeable and was patient working with me to get me the best deal possible. Excellent facility and great customer service!
Working with Pavlo was great. He was super knowledgeable, always got back to me right away and worked hard to get my what I wanted.
Service was prompt, efficient and friendly would recommend. Online scheduling was the way to go.
I had a very pleasant experience at BMW Norwood. Great and smooth service overall, and a very clean and spacious waiting room!
BMW Norwood stands behind their work which is rare these days in any industry ESPECIALLY in auto sales & service!!! I recently went for an oil change and it was quick and easy! They are pleasant, accommodating and do what they say they will do…again, RARE in the auto industry! The Service Manager and my Services rep are responsive and helpful. I use them for ALL my services & repairs!
Beautiful place after renovation. Service adviser was great. Loaner car ready right away. My car was spotless when I picked it up.! All in all a great job by all. Thank You all!
I was surprised to learn that the service was free ! Valdir my service rep was very responsive and communicative. it's just too bad I didn't bring my bmw in sooner, I would've saved myself serious money and headache!!! Absolutely I'd recommend them again!!!
It was all good, good work, good service & my service advizer Olanzo he was great. Professional,understanding and patient…
Fast and great service! Great customer service.
Quick response.. Good services …
They made the process very easy. I would highly recommend them. Plus you can’t beat a BMW !! Greg
Great service experience!
Appreciate the friendly and effective service! Thanks, Teresa!
Prompt and excellent service.
Excelllent Service! My service adviser Teresa Mullen was exceptionally nice and accommodating. My SUV was in and out on time and car was left immaculate!
People are all very pleasant and knowledgeable. Easy to get appointments and getting repairs in a acceptable time.
Good service; however, I had to wait for more time than promised to pick up my vehicle
Very good quality of service always!!
Great knowledgeable team who are patient and attentive to all your BMW needs. Flawless from check in to check out.
Great customer service. Work completed as promised.
Service and professionalism of the team. I was very impressed with the cleanliness of the facility and quick services. I was impressed i will continue to use the dealership to do work on my car. Great job. Chris Graham
Teresa Mullin provides excellent & personalized service. She is available and attentive. She communicates clearly and lets you know the price before you commit.
Great Automobile & Great Sales support
I when to the dealer looking for a new car the attention I get was great , I was very satisfied with everyone at the dealership
20 years of great sales and service. I drive a distance to this dealership, but it is worth it.
BMW Norwood is excellent place. People are very nice and prompt in looking into your needs. I was there for the maintenance service of my vehicle and they completed in the committed time.They even updated the progress of the work. Good people to work with.
We had a great experience. Very professional staff and low pressure.
Awesome costumer service❤️
The service was done professionally and on time
the attention when we walk in.
Great experience working with Teresa in service. She is phenomenal and a pleasure to work with!
Good product, Great service
We had a great experience at BMW of Norwood! Every member of staff was helpful and friendly. It was a low pressure, easy experience from start to finish. Thank you Mario, Julianna, and Kyle for your help with our beautiful new car!
Very professional and nice people there always meet my expectations to get the work done .
Very professional staff. Through examination of your vehicle with recommendations for needed care. Thanks Ali!
They're generally OK for service. Minor service good, major have to stay on top of
Cole and Cameron were extremely helpful, courteous and professional. Being new to BMW I will certainly continue to service my car with BMW of NORWOOD.
The team is exceptional, the job is always done with the upmost satisfaction. My advisor Cameron is courteous and very professional!!!
Great response, great service. Took care of all of my cars issues. Very fast and courteous.
Excellent customer service
Quality service that is done in a timely fashion without over selling services not requested.
Efficient friendly informative Please do not ask for a 15 word minimum. It's too much
It was a great experience with Sokol! He assisted us customizing our vehicle, and was very responsive every step of the way!
We have been customers of this dealership for well over twenty years! And, our experience has always been good; at the hands of a more than professional service advisor; Teresa Mullen. Surprisingly, Teresa has been looking over the service needs of our automobiles for twenty plus years; with excellent customer support/care. Finally, we can’t forget Stan Sokol who has been amazing in customer service/care as well!!
Quick efficient and professional .
The sales process was excellent, good advice and price.I have bought my BMW from this dealership and pleasure to deal with this very professional dealership
Carlos did a great job as the service rep with me and my M340ix! It was our first visit, both unexpected and unscheduled. A true professional!
I had my car serviced yesterday. My service adviser was Cameron Wilmont. He was great! Extremely professional. I would highly recommend this dealership for sales and service.
I trust the service providers at BMW Norwood. Carlos was great!
Very welcoming and honest. They are very helpful to get me back on the road again.
Everyone there at the dealership was immediately welcoming, efficient and accommodating. Carlos is a good listener and let me know each of my concerns would be looked into. And they were. Best experience ever bringing a car in for service. I highly recommend this dealership.
The service department is great. Teresa is the best and very easy to deal with. I highly recommend Teresa and the service team
The sales process with Jake Archer was excellent. Straight shooter, good advice and price. The service with Teresa Mullen is excellent. When a reported a small rattle she had a service manager/ technician Matt do a test drive with me to identify it. He did it quickly and i am sure it will be fixed. I have bought two BMW’s from this dealership and still own both. A pleasure to deal with this very professional dealership.
I always receive very professional and courteous service at BMW of Norwood, and the technostress are very thorough.
I always have the best experience at BMW Norwood. Thank you Teresa for being kind and helpful. Don’t know what I would do without your thoroughness and attention to detail. I also had the best experience with Guillermo. Extremely nice person, knowledgeable and attentive. Thank you BMW team!
The BMW Service Department goes out of their way to provide the best customer service on the auto mile. I’ll be a repeat customer for that reason!
I just purchased an X1 from this dealership. Our sales consultant Adrian was very helpful. Very satisfied with the service so far.
everything, they took good care of ur car n never have any issues
Remarkable customer service
BMW of Norwood set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Cameron was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. His attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! Cameron is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as ...
Thersea is the best in the vehicle service! Jean
Pleasant staff and affordable prices. I would definitely recommend to family and friends. Thank you!
Had my car serviced at BMW of Norwood and was very pleased with the service and people who work there.
My overall service was great Although I waited for my car I felt my technician was well knowledgeable about my problem and I did all the recommendations. My car is running fine. I liked the team work experience. I am from New Jersey and loved the experience
Integrity! Brought my 2011 535 BMW in for service of several well needed major component upgrades and Cameron helped me every step of the way in prioritizing the projects. I felt he truly had my interests at heart. Thank you Cameron!
Teresa at BMW is super to deal with. I have been a customer with this dealer for a long time, and she is one of the best service advisors I have ever dealt with.
The staff and management at BMW of Norwood were all so kind, knowledgeable, and quickly helpful. I was updated multiple times throughout the time my car was being worked on. They had my car fixed in no time and even gave a complimentary vacuum and wash - which it needed. I couldn’t be more pleased and will certainly be back. Thank you to all at BMW of Norwood!!!
I was Boston with my son from Rochester NY for a youth hockey tournament and we ended up getting a flat tire. It was of course a holiday weekend after hours and the dealership did not open until Columbus Day. I had run flat tires on so the car was able to hobble to the dealership and i left a note and the keys in the drop box. I was a little panicked as we had planned to be back in Rochester on Columbus Day (6 hour drive) to celebrate my Daughter’s birthday and I had to be at work ...
Friendly staff from the minute you arrive until service complete. Teresa was courteous and knowledgeable. She advised me on the additional products and services BMW offered.
The service was excellent. Daniel Macdonald was informative and very helpful.
Teresa from the service department is amazing! She recommended adding nitrogen to the tires and my car drives even better than when I first got it!
Excellent buying experience, no sales pressure. Polite and courteous staff during the whole process! Thank you....
I have been using this dealership for 12yrs. They have provided excellent service over those years. The entire team is very professional, helpful and friendly. Dan MacDonald has always been particularly involved and has addressed all of my concerns.
Service is always professional, however they had me scheduled for services that I didn’t request. I only needed an oil change. I just let them do them since I have over 50k miles on the car. But spending $500 for an oil change, brake fluid and new filter seems very excessive. I also had to wait almost two hours even with an appointment. They seem to assume that anyone who owns a BMW is rich, unfortunately, I’m far from it. The service staff are very nice and love getting my car back clean...even the wheels!
Went in for a battery change and oil change estimated cost six to $700 before I left there was everything wrong with my car everything needs to be fixed right away no recommendation given as to a time frame when it would still be safe to drive safe he car and plan to fix later Everything was recommended for immediate service by the time I left I was using my credit card for $3000 in fear that my car would be broken down on me in the next two days I would like to think that there were some things that could ...
First experience with Norwood BMW, from the internet team, Max in sales and finance team it was a positive experience.
The team at BMW Norwood is fantastic. They make the buying process easy and have a vast selection of cars. Don’t bother wasting time/energy at another dealership. Go to BMW Norwood for the best service and selection of cars. We highly recommend Jake and the team at BMW Norwood.
Everyone is very polite, professional, and "Prime" customer care service 😉, no matter what questions you have they have answers. An overall great place to get your car looked after.
I have a new puppy and I was not able to wait for an oil change, new sticker. And a car wash. They offered to drive me home last minute and then come back and get me. It was perfect! They handled it so well and took all the stress off of me!
Brought my car in for service yesterday. Checkin was easy and Teresa was professional, knowledgeable, and friendly. Always a pleasure dealing with her.
Had to get two tires replaced today. The customer service was exceptional at this dealership. Teresa consistently updated me on the status of the car as well handling any other concerns that I had. Recommend going to this dealership for service or buying a new one.
I had a very pleasant experience today. My brakes needed to be replaced. They did a great job. Everyone was very professional.
The service team is attentive and professional. Each member is respectful and anticipates your needs.
BMW Of Norwood usually is great. Welcoming staff and great atmosphere. However at my last appointment for an oil change, the service was less than stellar. All vehicles are to receive a complimentary wash and vacuum with oil change service. They didn’t vacuum the car at all, the wheels were still dirty and it overall was a sub standard job. I was in waiting room 2.5 hours and left very disappointed. Ali however was very friendly and kind. Typically I have no issues at this dealership, so I’m hoping this was an isolated incident.
The Service staff are very welcoming. My advisor Ali was very kind and informative. Thank you for alway making my experience pleasant.
My salesman Mario Carosi did a great job explaining leasing process and was very helpful at every stage of it. He has a great knowledge of the BMW cars
BMW Norwood was a great experience from start to finish. Everyone goes out of their way to make you happy!
Excellent service. Picked up and delivered my car back and even delivered by other car to the Porsche dealership for service Porsche did not offer this!
Yes I will recommend anyone that I know to get into a BMW
The ease of making the service appointment was welcoming. Upon arrival greeting by the valet was great. Lorenzo and Cameron, Service advisors explained the Service interval and pricing up front. The car was ready as predicted. I will be returning for future services.
Carlos is the best! He is always super helpful and cares a lot about the customers. I’ve been servicing my car for about 3 years here and he is always so nice, positive, and really helpful. I appreciate his customer service and patience so much!
My recent purchasing experience at BMW of Norwood was exceptional. Max was very friendly, professional and courteous. Julianna the financial manager was also great. I would recommend anyone to this dealership.
Easy to set service appointment service advisors on hand to make sure all goes smoothly.
Great service with a complimentary car wash!
Very nice people and excellent service !
Excellent service all the way around
What to say about BMW of Norwood that hasn't been said before, Ali Ali Ali has been exceptionally courteous professional and so kind to me. Everyone has been very kind from the gentlemen when you pull in the service entrance to the gentlemen that walk you upstairs to the advisors to the detailers, which my next appointment will be to get a detail..., and to the receptionist that takes your payments is just marvelous. I changed dealerships because of the kindness honesty and thoroughness of repairing my BMW X5 xdrive50i, just got her back and she is purring ...
I was having one of those days… The dashboard message was saying the hood was open, even though it was closed. I was leaving a Boston Hospital where I am undergoing treatment so not at my best to begin with. I was fortunate to have Jane Rezzutri answer the phone at BMW Norwood. She listened and instructed me to come over. She was leaving for the day but, followed through on her word to have me logged in. Cole Robertson greeted me and walked me up to Lorenzo DeBenedictis. Right away Lorenzo confirmed that he and Jane had spoken. Lorenzo ...
Ali in the service department at BMW in Norwood is second to none! He is so helpful and doesn’t try to oversell you. Always a pleasure dealing with him.
Fransisco was great….made the deal smooth and painless. Highly recommend BMW of Norwood and him for your salesman.
