Customer Testimonials

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DealerRater Jan 20, 2022

Tom London was super helpful! He Is very knowledgeable and was patient working with me to get me the best deal possible. Excellent facility and great customer service!

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DealerRater Jan 19, 2022

Working with Pavlo was great. He was super knowledgeable, always got back to me right away and worked hard to get my what I wanted.

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DealerRater Jan 18, 2022

Service was prompt, efficient and friendly would recommend. Online scheduling was the way to go.

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DealerRater Jan 16, 2022

I had a very pleasant experience at BMW Norwood. Great and smooth service overall, and a very clean and spacious waiting room!

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DealerRater Jan 15, 2022

BMW Norwood stands behind their work which is rare these days in any industry ESPECIALLY in auto sales & service!!! I recently went for an oil change and it was quick and easy! They are pleasant, accommodating and do what they say they will do…again, RARE in the auto industry! The Service Manager and my Services rep are responsive and helpful. I use them for ALL my services & repairs!

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DealerRater Jan 14, 2022

Beautiful place after renovation. Service adviser was great. Loaner car ready right away. My car was spotless when I picked it up.! All in all a great job by all. Thank You all!

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Facebook Jan 13, 2022

I was surprised to learn that the service was free ! Valdir my service rep was very responsive and communicative. it's just too bad I didn't bring my bmw in sooner, I would've saved myself serious money and headache!!! Absolutely I'd recommend them again!!!

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Facebook Jan 13, 2022

It was all good, good work, good service & my service advizer Olanzo he was great. Professional,understanding and patient…

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Facebook Jan 13, 2022

Fast and great service! Great customer service.

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Facebook Jan 13, 2022

Quick response.. Good services …

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DealerRater Jan 13, 2022

They made the process very easy. I would highly recommend them. Plus you can’t beat a BMW !! Greg

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Facebook Jan 12, 2022

Great service experience!

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Facebook Jan 12, 2022

Appreciate the friendly and effective service! Thanks, Teresa!

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Facebook Jan 12, 2022

Prompt and excellent service.

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DealerRater Jan 7, 2022

Excelllent Service! My service adviser Teresa Mullen was exceptionally nice and accommodating. My SUV was in and out on time and car was left immaculate!

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Facebook Jan 7, 2022

People are all very pleasant and knowledgeable. Easy to get appointments and getting repairs in a acceptable time.

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Facebook Jan 7, 2022

Good service; however, I had to wait for more time than promised to pick up my vehicle

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Facebook Jan 7, 2022

Very good quality of service always!!

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DealerRater Jan 7, 2022

Great knowledgeable team who are patient and attentive to all your BMW needs. Flawless from check in to check out.

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Facebook Jan 5, 2022

Great customer service. Work completed as promised.

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Facebook Jan 5, 2022

Service and professionalism of the team. I was very impressed with the cleanliness of the facility and quick services. I was impressed i will continue to use the dealership to do work on my car. Great job. Chris Graham

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DealerRater Jan 4, 2022

Teresa Mullin provides excellent & personalized service. She is available and attentive. She communicates clearly and lets you know the price before you commit.

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Facebook Jan 4, 2022

Great Automobile & Great Sales support

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DealerRater Jan 4, 2022

I when to the dealer looking for a new car the attention I get was great , I was very satisfied with everyone at the dealership

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DealerRater Jan 4, 2022

20 years of great sales and service. I drive a distance to this dealership, but it is worth it.

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Facebook Jan 4, 2022

BMW Norwood is excellent place. People are very nice and prompt in looking into your needs. I was there for the maintenance service of my vehicle and they completed in the committed time.They even updated the progress of the work. Good people to work with.

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Facebook Jan 2, 2022

We had a great experience. Very professional staff and low pressure.

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Facebook Dec 31, 2021

Awesome costumer service❤️

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Facebook Dec 30, 2021

The service was done professionally and on time

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Facebook Dec 30, 2021

the attention when we walk in.

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DealerRater Dec 30, 2021

Great experience working with Teresa in service. She is phenomenal and a pleasure to work with!

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Facebook Dec 30, 2021

Good product, Great service

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Facebook Dec 30, 2021

We had a great experience at BMW of Norwood! Every member of staff was helpful and friendly. It was a low pressure, easy experience from start to finish. Thank you Mario, Julianna, and Kyle for your help with our beautiful new car!

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Facebook Dec 29, 2021

Very professional and nice people there always meet my expectations to get the work done .

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Facebook Dec 29, 2021

Very professional staff. Through examination of your vehicle with recommendations for needed care. Thanks Ali!

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DealerRater Dec 29, 2021

They're generally OK for service. Minor service good, major have to stay on top of

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Facebook Dec 29, 2021

Cole and Cameron were extremely helpful, courteous and professional. Being new to BMW I will certainly continue to service my car with BMW of NORWOOD.

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Facebook Dec 29, 2021

The team is exceptional, the job is always done with the upmost satisfaction. My advisor Cameron is courteous and very professional!!!

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DealerRater Dec 28, 2021

Great response, great service. Took care of all of my cars issues. Very fast and courteous.

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Facebook Dec 28, 2021

Excellent customer service

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DealerRater Dec 28, 2021

Quality service that is done in a timely fashion without over selling services not requested.

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DealerRater Dec 28, 2021

Efficient friendly informative Please do not ask for a 15 word minimum. It's too much

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Facebook Dec 28, 2021

It was a great experience with Sokol! He assisted us customizing our vehicle, and was very responsive every step of the way!

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DealerRater Dec 28, 2021

We have been customers of this dealership for well over twenty years! And, our experience has always been good; at the hands of a more than professional service advisor; Teresa Mullen. Surprisingly, Teresa has been looking over the service needs of our automobiles for twenty plus years; with excellent customer support/care. Finally, we can’t forget Stan Sokol who has been amazing in customer service/care as well!!

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Facebook Dec 28, 2021

Quick efficient and professional .

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Cars Nov 24, 2021

The sales process was excellent, good advice and price.I have bought my BMW from this dealership and pleasure to deal with this very professional dealership

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Facebook Nov 13, 2021

Carlos did a great job as the service rep with me and my M340ix! It was our first visit, both unexpected and unscheduled. A true professional!

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Cars Nov 12, 2021

I had my car serviced yesterday. My service adviser was Cameron Wilmont. He was great! Extremely professional. I would highly recommend this dealership for sales and service.

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Facebook Nov 12, 2021

I trust the service providers at BMW Norwood. Carlos was great!

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DealerRater Nov 11, 2021

Very welcoming and honest. They are very helpful to get me back on the road again.

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Cars Nov 11, 2021

Everyone there at the dealership was immediately welcoming, efficient and accommodating. Carlos is a good listener and let me know each of my concerns would be looked into. And they were. Best experience ever bringing a car in for service. I highly recommend this dealership.

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Facebook Nov 10, 2021

The service department is great. Teresa is the best and very easy to deal with. I highly recommend Teresa and the service team

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DealerRater Nov 9, 2021

The sales process with Jake Archer was excellent. Straight shooter, good advice and price. The service with Teresa Mullen is excellent. When a reported a small rattle she had a service manager/ technician Matt do a test drive with me to identify it. He did it quickly and i am sure it will be fixed. I have bought two BMW’s from this dealership and still own both. A pleasure to deal with this very professional dealership.

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DealerRater Nov 8, 2021

I always receive very professional and courteous service at BMW of Norwood, and the technostress are very thorough.

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Facebook Nov 4, 2021

I always have the best experience at BMW Norwood. Thank you Teresa for being kind and helpful. Don’t know what I would do without your thoroughness and attention to detail. I also had the best experience with Guillermo. Extremely nice person, knowledgeable and attentive. Thank you BMW team!

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Facebook Nov 3, 2021

The BMW Service Department goes out of their way to provide the best customer service on the auto mile. I’ll be a repeat customer for that reason!

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DealerRater Oct 30, 2021

I just purchased an X1 from this dealership. Our sales consultant Adrian was very helpful. Very satisfied with the service so far.

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Facebook Oct 30, 2021

everything, they took good care of ur car n never have any issues

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Facebook Oct 29, 2021

Remarkable customer service

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Facebook Oct 27, 2021

BMW of Norwood set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Cameron was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. His attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! Cameron is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as ...

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Facebook Oct 25, 2021

Thersea is the best in the vehicle service! Jean

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DealerRater Oct 24, 2021

Pleasant staff and affordable prices. I would definitely recommend to family and friends. Thank you!

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DealerRater Oct 22, 2021

Had my car serviced at BMW of Norwood and was very pleased with the service and people who work there.

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DealerRater Oct 22, 2021

My overall service was great Although I waited for my car I felt my technician was well knowledgeable about my problem and I did all the recommendations. My car is running fine. I liked the team work experience. I am from New Jersey and loved the experience

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Facebook Oct 20, 2021

Integrity! Brought my 2011 535 BMW in for service of several well needed major component upgrades and Cameron helped me every step of the way in prioritizing the projects. I felt he truly had my interests at heart. Thank you Cameron!

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Cars Oct 20, 2021

Teresa at BMW is super to deal with. I have been a customer with this dealer for a long time, and she is one of the best service advisors I have ever dealt with.

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Facebook Oct 15, 2021

The staff and management at BMW of Norwood were all so kind, knowledgeable, and quickly helpful. I was updated multiple times throughout the time my car was being worked on. They had my car fixed in no time and even gave a complimentary vacuum and wash - which it needed. I couldn’t be more pleased and will certainly be back. Thank you to all at BMW of Norwood!!!

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Cars Oct 12, 2021

I was Boston with my son from Rochester NY for a youth hockey tournament and we ended up getting a flat tire. It was of course a holiday weekend after hours and the dealership did not open until Columbus Day. I had run flat tires on so the car was able to hobble to the dealership and i left a note and the keys in the drop box. I was a little panicked as we had planned to be back in Rochester on Columbus Day (6 hour drive) to celebrate my Daughter’s birthday and I had to be at work ...

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Facebook Oct 7, 2021

Friendly staff from the minute you arrive until service complete. Teresa was courteous and knowledgeable. She advised me on the additional products and services BMW offered.

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Facebook Oct 6, 2021

The service was excellent. Daniel Macdonald was informative and very helpful.

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Facebook Oct 5, 2021

Teresa from the service department is amazing! She recommended adding nitrogen to the tires and my car drives even better than when I first got it!

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DealerRater Oct 4, 2021

Excellent buying experience, no sales pressure. Polite and courteous staff during the whole process! Thank you....

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Cars Oct 4, 2021

I have been using this dealership for 12yrs. They have provided excellent service over those years. The entire team is very professional, helpful and friendly. Dan MacDonald has always been particularly involved and has addressed all of my concerns.

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Facebook Oct 1, 2021

Service is always professional, however they had me scheduled for services that I didn’t request. I only needed an oil change. I just let them do them since I have over 50k miles on the car. But spending $500 for an oil change, brake fluid and new filter seems very excessive. I also had to wait almost two hours even with an appointment. They seem to assume that anyone who owns a BMW is rich, unfortunately, I’m far from it. The service staff are very nice and love getting my car back clean...even the wheels!

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Facebook Sep 29, 2021

Went in for a battery change and oil change estimated cost six to $700 before I left there was everything wrong with my car everything needs to be fixed right away no recommendation given as to a time frame when it would still be safe to drive safe he car and plan to fix later Everything was recommended for immediate service by the time I left I was using my credit card for $3000 in fear that my car would be broken down on me in the next two days I would like to think that there were some things that could ...

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DealerRater Sep 25, 2021

First experience with Norwood BMW, from the internet team, Max in sales and finance team it was a positive experience.

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Cars Sep 24, 2021

The team at BMW Norwood is fantastic. They make the buying process easy and have a vast selection of cars. Don’t bother wasting time/energy at another dealership. Go to BMW Norwood for the best service and selection of cars. We highly recommend Jake and the team at BMW Norwood.

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DealerRater Sep 23, 2021

Everyone is very polite, professional, and "Prime" customer care service 😉, no matter what questions you have they have answers. An overall great place to get your car looked after.

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Facebook Sep 23, 2021

I have a new puppy and I was not able to wait for an oil change, new sticker. And a car wash. They offered to drive me home last minute and then come back and get me. It was perfect! They handled it so well and took all the stress off of me!

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Facebook Sep 18, 2021

Brought my car in for service yesterday. Checkin was easy and Teresa was professional, knowledgeable, and friendly. Always a pleasure dealing with her.

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Facebook Sep 16, 2021

Had to get two tires replaced today. The customer service was exceptional at this dealership. Teresa consistently updated me on the status of the car as well handling any other concerns that I had. Recommend going to this dealership for service or buying a new one.

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Facebook Sep 16, 2021

I had a very pleasant experience today. My brakes needed to be replaced. They did a great job. Everyone was very professional.

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DealerRater Sep 15, 2021

The service team is attentive and professional. Each member is respectful and anticipates your needs.

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Facebook Sep 13, 2021

BMW Of Norwood usually is great. Welcoming staff and great atmosphere. However at my last appointment for an oil change, the service was less than stellar. All vehicles are to receive a complimentary wash and vacuum with oil change service. They didn’t vacuum the car at all, the wheels were still dirty and it overall was a sub standard job. I was in waiting room 2.5 hours and left very disappointed. Ali however was very friendly and kind. Typically I have no issues at this dealership, so I’m hoping this was an isolated incident.

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Facebook Sep 12, 2021

The Service staff are very welcoming. My advisor Ali was very kind and informative. Thank you for alway making my experience pleasant.

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DealerRater Sep 10, 2021

My salesman Mario Carosi did a great job explaining leasing process and was very helpful at every stage of it. He has a great knowledge of the BMW cars

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Facebook Sep 9, 2021

BMW Norwood was a great experience from start to finish. Everyone goes out of their way to make you happy!

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DealerRater Sep 6, 2021

Excellent service. Picked up and delivered my car back and even delivered by other car to the Porsche dealership for service Porsche did not offer this!

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Facebook Sep 3, 2021

Yes I will recommend anyone that I know to get into a BMW

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DealerRater Sep 2, 2021

The ease of making the service appointment was welcoming. Upon arrival greeting by the valet was great. Lorenzo and Cameron, Service advisors explained the Service interval and pricing up front. The car was ready as predicted. I will be returning for future services.

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Cars Sep 2, 2021

Carlos is the best! He is always super helpful and cares a lot about the customers. I’ve been servicing my car for about 3 years here and he is always so nice, positive, and really helpful. I appreciate his customer service and patience so much!

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DealerRater Sep 1, 2021

My recent purchasing experience at BMW of Norwood was exceptional. Max was very friendly, professional and courteous. Julianna the financial manager was also great. I would recommend anyone to this dealership.

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Facebook Aug 31, 2021

Easy to set service appointment service advisors on hand to make sure all goes smoothly.

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Facebook Aug 31, 2021

Great service with a complimentary car wash!

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Facebook Aug 29, 2021

Very nice people and excellent service !

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Facebook Aug 28, 2021

Excellent service all the way around

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DealerRater Aug 28, 2021

What to say about BMW of Norwood that hasn't been said before, Ali Ali Ali has been exceptionally courteous professional and so kind to me. Everyone has been very kind from the gentlemen when you pull in the service entrance to the gentlemen that walk you upstairs to the advisors to the detailers, which my next appointment will be to get a detail..., and to the receptionist that takes your payments is just marvelous. I changed dealerships because of the kindness honesty and thoroughness of repairing my BMW X5 xdrive50i, just got her back and she is purring ...

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Facebook Aug 26, 2021

I was having one of those days… The dashboard message was saying the hood was open, even though it was closed. I was leaving a Boston Hospital where I am undergoing treatment so not at my best to begin with. I was fortunate to have Jane Rezzutri answer the phone at BMW Norwood. She listened and instructed me to come over. She was leaving for the day but, followed through on her word to have me logged in. Cole Robertson greeted me and walked me up to Lorenzo DeBenedictis. Right away Lorenzo confirmed that he and Jane had spoken. Lorenzo ...

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Cars Aug 24, 2021

Ali in the service department at BMW in Norwood is second to none! He is so helpful and doesn’t try to oversell you. Always a pleasure dealing with him.

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Facebook Aug 22, 2021

Fransisco was great….made the deal smooth and painless. Highly recommend BMW of Norwood and him for your salesman.


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