Customer Testimonials
Great experience and very efficient as well ! Had my car back faster than expected from bmw Norwood
Great service personnel. Attentive to vehicle needs but also to the client. Provide good recommendations and the work quality is always excellent.
Even though I buy my cars elsewhere, the service dept is the best. Would not even go there if it wasn’t for Leanne and Teresa. Can’t say enough good things about both of them.
Some of the best customer service anywhere. Anabel in service, George and Ricardo in parts were a complete joy to work with yesterday. It’s evident with every interaction that client satisfaction is a top priority there.
Welcoming, clean, good facilities while you wait. Great communication. Anabel is always very friendly and apporachable.
Outstanding. Going the extra mile for the customer. Very kind. Intelligent and knowledgeable. Deserving great praise and many more customers. I am very grateful. I look forward to an excellent continuing relationship. And I will gladly purchase another BMW at Norwood. My salesperson, Mario Carosi, did a fabulous job. Many many thanks.
The service advisor is very helpful. The work was performed in a timely and professional manner. Everyone was cordial and polite
Everyone is always very pleasant. I typically like a loaner but if you're stuck, there's plenty of amenities.
Professional, prompt and polite. Apparently I need more words!! I don't know why, but oh well
The best great service great selection I ordered my car sales manager kept me in the loop all the way ian cunningham
Sokol is very professional and friendly service. I’ll continue to buy from norwoood with Sokol in march. Need another for my son
I had a great experience, everyone was very helpful and kind. Couldn’t have been better.
Went in for a oil change and micro filter, when it was on the lift they found a ripped bubble on 2 tires, Jamie my advisor was great to deal, being helpful with my options, would highly recommend her, she the only one I schedule with, thanks Jamie
Very professional team and Jamie was amazing supporting me on everything. Love it. I recommend
I always bring my car to you guys and you do a wonderful job.plus today i used a coupon that was mail to me.
Very receptive dealership. We have purchased 7 cars from them. Sales and service are excellent. There is no driving experience like a BMW.
Impeccable service. Efficient, friendly, great communication. Made it easy to get a beautiful loaner that was fun to drive
I always feel well taken care of when I visit BMW of Norwood. The technicians and the service representatives are well knowledgeable and great at keeping you updated through service on your car.
I got a same-day appointment, and my problem was resolved that very day! Grateful!!
Very easy process working with Manny on my 2020 X3 trade-in for a brand new 2025 X3. Manny did his homework before I came in, had a great option for me and made the negotiation process very easy. No games to get it done. At pick up I worked with Paul to get an overview of the vehicle and its new features. Very excited for my new vehicle.
I’ve been here a few times since I obtained my vehicle. The service has always been top tier along with the hospitality.
Excellent Service by the representatives. Treated well and responded to all my questions. Very patient and reasonably sensible
Always had great experiences here. people are professional responsible and knowledgeable. Jayme was very helpful both time i visited!
Carlos is very good and all the other employees are polite.‘Service is completed on time.
Very good experience but I cannot write a 15 word review so just adding words
BMW gallery has never let me down. Dan is the best and the service is impeccable, quick, and never an issue.
Ian was very professional, responsive and trustworthy. The car was delivered on time and he arranged for Kye to drive the vehicle to my home. They made it a delight. Junior, the finance manager did not try to sell me warranties that I did not need. I’m 100pct satisfied.
BMW Norwood has exceptional customer service and mechanics. I will probably buy another BMW because I won’t be able to give up the great service!
Quick reliable service; great people to work with. Would definitely recommend to family and friends.
BMW service department cares about its customers providing exceptional service for its clients. Hayk and Teresa Mullin service Manager really care about their clients and are wonderful to work with. Insuring each customer has a positive experience with the dealership is their main focus and they really work hard and enjoy their work and the organization .
Hyak is a great service advisor. They got my car diagnosed and fixed quickly and provided me with transportation I needed during the few hours it was in the shop.
Dan Drinkwater is amazing…I would give him 6 stars if I could. I brought the car in the morning at my appt time - he had the paperwork all lined up a loaner ready. Extremely efficient, polite and courteous. True dealer customer focus is determined by their service department which separates excellence from average. Dan Drinkwater is excellence personified!
Always great customer service and attention to detail from both the advisors and the service department.
I made 10am appointment but told technician might not be available. Waited 2.5 hours
Very nice dealership. Friendly staff as well. The person at the cashier was a little rude though. Service advisor was pleasant, valet staff was very nice. Overall a good experience.
Tried to be seen at bmw of Warwick but they were having none of me and said make an appointment for another day. So I called Norwood and she made an appointment for me that day over the phone and I was able to get my tires fixed. So Norwood is my new go to dealer for service. It’s a crapshoot with Warwick service advisors the seem angry to be their. Lol
Amazing service! Jayme Snyder is an amazing service rep. I know my car is in excellent hands at this dealership.
Routine visit for oil change, sticker, check tires that appeared worn. Great service. My advisor, Dan, was professional and communicated clearly. The tires I needed were in stock and this add-on service was done efficiently. Very happy with service today. We own 2 BMWs, and we'll be calling Dan and heading to Norwood every time our vehicles need service.
it's always a great visit to BMW Norwood. The services are efficient and excellent and I am always treated professionally and respectfully. Also a very comfortable spot when you're waiting for your car.
A great facility and Team can be found at the BMW Center of Norwood. I was visiting from out of town and needed time-sensitive repair work done. Not only was I able to get my X5 serviced the same day, but the entire team was detailed oriented, professional, and customer focused. I would highly recommend to anyone in the area needing BMW servicing to go to the BMW Center of Norwood.
From start to finish, I had an excellent experience purchasing my 2025 iX. Pavlo was excellent to work with and made the trade-in and buying process painless. Cole on the Genius team and Junior in Finance were also wonderful!
I have received very good service over the years especially from Carlos who provides great details regarding the service required and requested! He truly looks out for the customers best interest in a professional manner!!
A very well run operation. They send reminders of your upcoming appointment and then keep you notified every step along the way. The service advisers and technicians are highly competent
Done quickly, understood what I wanted, got me in and out quickly. Thank you Doug
Very good service! Besides the oil change I requested, they also checked my car and told me the potential issues in the car.
Very impressed with the personnel. I would recommend this dealership to people I know from now on.
The service is excellent and they get you in and out. Very helpful and always friendly.
Great dealer very professional not pushy made the purchase experience very pleasant would recommend to anyone
This dealer’s service and customer care was excellent. The service advisor was attentive and delivered all that was expected in an efficient and timely manner.
Friendly and professional no pressure sales pros offering support and knowledge. The buying experience was great!
Kyle Macdonald was an amazing sales rep Professional, diligent, patient, responsive, incredibly knowledgeable and considerate Gave us just info we need to decide without pressure He is a perfect ambassador for any dealership He was the major reason we worked with this dealer for a purchase of our first BMW and we received a very attractive offer and proposal from Kyle Between our order and final pickup, Kyle had done everything to exceed our expectations, including having the vehicle exactly what and when he projected. He has delivered a vehicle with everything we requested and more; all within finance parameters ...
Great customer service and follow up they always assist and give step by step. I’ve been a customer since 2017 and would recommend to everyone. It’s always been a great experience.
Aziz provided excellent service on my vehicle. I recommend BMW Norwood to my friends. Ask for Aziz
perfect salesmanship and service. that is reason i am in process of buying 5th bmw from this dealer
Honestly, I am always happy to go there. I have friends and family there, Theressa, Leanna, and Jayme. They are a very wonderful team that gets the job done to serve every customer. Even though I live far away from the dealership. That doesn't batter me to see my very good friends. Thank you so much for the great service!
Amazing place, definitely recommend the staff and management are very kind. Thank you too Kyle my salesman I purchased my second g80 M3!
This dealership is clean, professional , fair and I’ll be back especially when it’s time to trade up.
Top tier!! One of the best service I ever experienced at BMW! And my service advisor Jayme was awesome, she kept me updated on my vehicle and provided ultimately my options and solutions. Thank you so much!
RJ is the best, always kind and goes the extra mile to take care of customers.
I am thrilled Dan Drinkwatert is BACK !!!! He was my sale rep and I missed him with his expertise and fabulous service.Yesterday I got the pampered and was on my way on. no time. Thank you Dan for returning and giving me the 5 star service !!!!
Excellent services all departments were excellent. Leased vehicle went very smoothly and am very pleased with their expertise
Very professional Fabien Nguyen was outstanding and the lady that did the financing was outstanding.
Love that I can come in, get pampered with service and coffee/food then take off on a free ride share ti go shopping. Jayme at BMW Norwood always goes above and beyond.
Service department was so welcoming and professional. I got an oil change. It didn’t take long and the waiting area was very comfortable and provided complimentary snacks and drinks. The ladies room was very, very clean. Such a positive environment and I can see the employees are happy which reflects on their customers.
Douglas I’d such an amazing customer service representative!people make places great! His kindness is above and beyond.
Very responsive and explained everything. Easy to make an appointment and provide transportation either Lyft or provided a loaner vehicle
The entire experience was fantastic. From the initial phone call to the time I picked up the car was first rate. The service advisor went above and beyond with updates on the repairs,her correspondence was exceptional. I highly recommend BMW of Norwood.
This dealership did a phenomenal job of getting me in for service same day and quickly assessing the problem and fixing it. They also have a parts department with experienced, professional, and kind people who were able to work efficiently to solve a problem with the missing key. I highly recommend this dealer to anyone in need of service for or additional parts to their BMW.
The GM and salesperson were professional, prompt and knowledgeable. My salesperson was thorough and patient. He went above and beyond
Very efficient and timely communications. Service was explained and delivered quickly. Pleasant experience. Thank you.
Was attended to promptly and my issue was resolved. Now we can drive the car in peace.
Nice waiting area. Service advisor was quick. Took me early for my service appointment. Took 2 hours to change oil and inspection sticker
Carlos is professional and handles things very well. He communicates the situation and keeps me updated.
Manny went out of his way to get me the exact X4 I was looking for! I will be back for sure and recommend to anyone looking for a beautiful BMW!
Good service, pleasant service reps and they do what they promise. Great service amenities. One area to improve is availability of loaner vehicles.
Great service and friendly staff go out of their way to make sure that you are satisfied and great communication from everyone
This dealership is the best there is. Everything is always perfect. Always give them a chance.
Overall it was a decent experience. It took a bit longer than I liked and felt a little strong armed by the Sales Manager, but such is the car buying experience.
Great service. They were just over an hr to replace tire. Also ended up cheaper than Costco.
Initially I went to this dealership for the convenience of the location, but I have continued because of the people who work there. They are always super friendly and go out of their way to give you the best service!
Dan D has restored my faith in this dealership....thank you! He has assisted me my last two visits.
great service. Melvin is a pleasure to work with for service appointments. he explained the work that was being done and the time it would take to complete. my car was completed ahead of schedule including a wash!
Beautiful dealership with a massive showroom. Very clean with friendly welcoming staff to take care of all your needs from car questions to snacks!
Excellent service. Contrary to some other services, BMW in Norwood doesn’t try to tell you that they are smarter and knowledgeable than clients. They really listen to you and trying to understand concerns and your own experience in addressing issues. Douglas (service manager) is very attentive to details and really listen to all your concerns. Overall great service. You pay more that at independent shops, but for serious repairs that worth every dollar.
Excellent service...from the front desk to tbhe cashier and everyone in between. Won't go to another dealership been coming here for years.
Very professional and well prepared on the cars No rushing and explaining all questions Congratulations
excellent courteous and done quickly i have no more words in future only send me surveys with out written
The entire service process- from check-in, to diagnosis, repair, to checkout- was easy, transparent, and fast. The communication from the dealership was complete and thorough, and the work was completed as promised on time. I couldn’t ask for a better experience!
Everyone was very happy and and pleasant to deal with. My service writer, Jayme Snyder was very professional and did a great job tracking the service of my vehicle.
Service rep (Melvin) was knowledgeable and helpful with my questions and needs. But like all dealerships pricing is obscene. I understand that there are very high expenses involved with these operations, but way beyond my abilities. Project was completed to my satisfaction in a timely manner.
Dan Drinkwater is very accommodating and friendly explain so well what was found in my X7 and what need to be fix
Professional and efficient as always, Carlos, Despina and the team are just the best-thank you!
The service advisor and all staff know how to make a customer feel appreciated, not just the speed of service but the attention to detail is astounding.
Melvin my Car Service Representative is a great and helpful man who is attentive and provides excellent service.
I've had my BMW for 4 years now and was my first time at this BMW location. RJ was my service advisor and was very helpful and personable. I am extremely happy with the work and service from bringing my car in! As a side note, they also helped me prove/uncover another BMW dealership I had been going to was just trying to take me for my money and try some shady activity. Again, extremely happy with BMW of Norwood and is now my new preferred location.
Very pleasant, Excellent service, lovely staff, grade A work, thank you.
Easiest car buying experience I've ever had! Sokol Sota was very helpful and did not try to sell me on anything. Would highly recommend working with Sokol and the BMW Norwood team.
Service very efficient and easy. Scheduling easy - rides arranged to and from dealership.