Customer Testimonials
Easy to schedule through BMW app. Brought lead tech out to answer questions. Treated me with respect and transparency.
Very nice job, excellent work, and nice people work there, my first time there and I like it😊
I had a scratch on my tire, and they replaced the wheel but neglected the rim scratch. Despite waiting 3.5 hours, the service advisor was sincere and work hard to attempt for the tire replacement to be covered the cost with the tire and wheel protection plan (after two attempts of sending it over).
Worst experience at this dealership. This dealership is full of arrogant and unhelpful service advisors and cashiers. I have three BMW vehicles and have been loyal To this brand for over 25 years, and I will certainly take my vehicles elsewhere to get them serviced. I’ve lived in four different states and BMW Norwood is by far the worst dealership I have ever been to and the worst I’ve been treated.
Quick oil change. Fast and easy. Car came out washed and clean. And got to watch a World Cup soccer game being played 5 miles down Route 1.
I’d like to recognize my service advisor Carlos Vasquez who provided exceptional, personable service. Brought my car in for an oil change. We reviewed current recommended services needs without pressure or hyperbole. Just the facts. Courteous, funny, and easy going. Carlos elevates your service department.
Very professional. Worked with Jeliah who made the process very easy and enjoyable. Gave me what I believe was a very fair price for the vehicle I bought.
Excellent Dealership. Always supportive and go out of their way to make sure the customer is satisfied. Teresa Mullen and Christopher in service have always been amazing. This dealership feels like a family. I have been leasing cars from them for the last 10 years . Never faced a problem!! Thank you BMW of Norwood! 👍
The service department is one the best BMW dealer experiences I've had in recent years. Very professional from start to finish, Carlos was extremely knowledgeable and helpful with my needs.
I was extremely pleased by the professionalism and consideration given when I visited today!!! Top notch service...
Awesome place for service and professional employees. Customer service was great and knowledgeable with recommendations
Wonderful staff, especially RJ, & Rhett. I am very grateful for the exemplary effort & service. Norwood BMW is the best!!
I do really have a good experience at the dealer I went today yo have a service on my car. And everybody were do great. My car was fix without any. Other problems. Thank. You BMW of Norwood for the service You provide for the customers
No trouble getting my appointment scheduled. Efficient service, open communication, fair pricing, and friendly staff.
From the moment I arrived the team was professional and efficient. The waiting area was comfortable and the dealership was very nice. My service representative was delightful and informative. Overall a pleasure.
I have bought 5 cars from this dealership and have serviced all of them thru their service team. They have always been knowledgeable, supportive and extremely helpful
DAN Drinkwater is my rep @ the BMW in norwood! And I have worked with him for over 10 hrs. He is honest and gives me the advice when it comes to my vehicle. He makes sure I'm safe and a priority customer.
Love this place and the people. Always courtesy with a smile. Love my Dan D.thank you for your willingness of giving my vehicle the attention it needs.
Always a solid service - great explanations of what is wrong with detailed video of the specifics, and trustworthy recommendation of which services are critical vs which can wait. A+
Sales person Manny was excellent. As well as BMW Genius Cole. Both were truly professional. Cole certainly knows everything there is to know about any BMW. And Cole was very helpful when I forgot something in the car I was trading in. Thank you to Manny and Cole!
Inspection was not as expected. I have to provide pics for problem for recheck and also car was not at all cleaned properly
This dealership is dependable and easy to deal with. I love how the BMW cars drive.
Great experience everytime I go. Hayk always gets me an appt for service when needed and informs me of what work is needed to be done. They are always up front and transparent with me. I thought I needed a tire rotation and to my surprise I didn’t. Everyone is always so friendly, welcoming and helpful.
I brought my car in for service. Everything went extremely smooth and the car was completed as promised. Sean was fantastic.
Great service & great service advisor ,Douglas always goes above and beyond. Can always stop in for an oil change & they’ll take care of you
Natasha Diaz was very amiable and easy to communicate with. She was very attentive to my needs for a car. Paul was also very nice and extremely helpful going over the functionality of the car.
The totaled truck our car to Norwood BMW and didn't say anything to the office, just left the car somewhere in the parking lot and left. After my husband called N. BMW they went looking all around in their lot until they found the car. They were very concerned and caring. The fixed what was wrong with the car without any hesitation. They were very professional and kept us informed of what was going on. We would recommend BMW of Norwood to everyone.
Great service at BMW Norwood. Hayk ran point on the project and made the experience the best.
Al personnel has been receptive, helpful professional, and a pleasure to work with Annabelle, who has helped me at who has on couple occasions very pleasant young lady explains everything and it’s truly very helpful and knows her job a people’s person
Great dealership, great service and great employees! I will definitely be returning here for all of my future services.
Received excellent service from this BMW service center for something that was hard to determine.
Check in was fast and Anabel was helpful. Same experience at pickup. The center is well staffed
Service area is clean, and advisor is friendly. I service my x5 here and so far has received excellent service.
I took the car for the state inspection. The technicians not only made the service but also washed the car and have it all ready in less than an hour. That’s perfect. Thank you!
Excellent service, knowledge and help. Thoughtful and straight forward. Would definitely recommend to others without hesitation
Is a good dealership and good quality service, nice facilities and nice people who are friendly and helpful with customers
Friendly, fair, prompt. Explained everything clearly. Prices were reasonable. Very pleasant experience. Will definitely return.
Been going there for years and as usual, great service, extremely fast and efficient. I didn’t even have time to use the loaner.
Excellent service, professional staff, clear communication, timely completion, and a smooth, hassle-free BMW experience overall.
Jenny - Service Advisor was thorough, she did misjudge amount of time it would take. Ended up ordering a ride after 2 hours. Cashier very rushed and impatient when I was the only customer she needed to speak with.
I’ve dealt with Dan Drinkwater for more tan 10 years, and he’s always provided outstanding service.
This dealership is the best. The service technicians are very knowledgeable and services very quick specifically Douglas at BMW service department is fantastic.
The staff at this dealership are very friendly and responsive. The dealership has a rich inventory and they are very knowledgeable about every vehicle in stock. Pavlo, who served me directly, was especially warm and attentive. He was patient in helping me select the car that best met my needs.
Manny was our sales rep. He was friendly and knowledgeable. He was patient and helpful answering our questions.
Great service, Sean helped answer all my questions and my car looked great. Would visit again
This dealership is great. Everyone is very helpful. You can make appointments with out any problems or waiting. I would definitely recommend this dealership.
Thank you Michelle Braz for always being dedicated in your work in helping me solve everything I need for my car
Terrific service ! Very honest and professional . Would highly Dec to friends and family . Thank you
Steve Martin; Natasha Diaz; & Lynn Sabatta could not have been more courteous; helpful; professional to work with-would highly recommend them & BMW dealership 2 any & all who ask!
The service technicians are very skilled and the services advisors are very professional and helpful.
Friendly service staff. Good quality work. Trust them with my M cars and always comes out good.
Bought my car here a few years ago and also come for maintenance, could not ask for a better service department.
Sean is the man. Very professional and friendly. Overall great experience. Will be a repeat customer.
Staff was professional and friendly. Worked with RJ and he was communicative on what service was being done and when the vehicle would be ready for pick up.
Efficient, professional, and knowledgeable!! Experts on BMW as expected and appreciate the outstanding staff!! Excellent service and site !
Manny was great to work with and we are extremely happy with our experience and purchase.
We had excellent service from the sales person iSokol Sota and also from the genius people. Sokol was excellent caring and thorough it was great experience.
Great job from my adviser and the staff that works there are knowledgeable. Thank you
Advisor was very knowledgeable and accommodating. Quality service for full brake job, front and back
RJ was exceptionally helpful and pleasant. We love working with him every time we need a service
The service department and Anabel Guerrero was very professional and personable. They kept me informed and explained in great detail what was needed with my car. I am very pleased with the service I received.
Purchasing a car can be an aggravating & draining experience at many dealerships. However, the team at BMW of Norwood made the process quite smooth. Many thanks to my sales advisor Mario Carosi for his responsiveness & for treating us like informed consumers. Thankfully there wasn't a ton of back & forth to finalize a good price on the new vehicle purchase & a trade. My only recommendations are that they improve the delivery process as it took longer than anticipated. Many thanks to Cole the product genius for all of the help getting the technology set up & ... Read More DealerRater - Apr 7, 2026
I had a professional, courteous experience with Dan Drinkwater and the other members at the BMW dealership in Norwood.
Always had great customer service from the service advisor Daniel drinkwater above and beyond as always
was able to pinpoint my concerns and explained it very well also Carlos thank you
I really appreciated them; they were very professional and respectful. I think I'll go back to exchange my car. Thanks again.
I had a pleasant experience there for my car maintenance. Douglas did very professional work for me .
Excellent service from Tony. He does his job well and is extremely knowledgeable. I highly recommend him.
very professional and knowledgeable staff, made the buying experience easy and enjoyable! I would highly recommend!
Everyone there was amazing We worked with Christopher and he so helpful and explained everything
I had to wait 4 hours for a 2 1/2 hour appointment no one updated me I was told there was no loaner 4 hours to change 4 tires that’s unacceptable
Very modern and technically efficient.. Very friendly service and started the service right at the time of appointment. Informed as to what May need service attention in the future.
Was a great experience for my oil service!The price for service is reasonable for dealer shop
RJ was communicative, fair, and helped me navigate an unfortunate situation where my vehicle is experiencing the simultaneous failure of multiple systems.
I highly recommend BMW of Norwood. The professional staff (esp Jayme Snyder) in the service department was instrumental in working with my insurance company after a recent accident. Jayme provided constant communication with regards to repairs, timing, etc. and alleviated the tension that normally would come along with major repair work. I’ve been a customer of BMW of Norwood for many years and they continue to earn my business every time I step through the door!
They were very attentive and informative, helping me through the entire process. They made a life changing purchase considerably easier.
Long wait, poor communication, and missed inspection show unprofessional service far below BMW brand standards.
3+ hours for an oil change is outrageous and having to clean out your plastic seat cover and paper mat myself while your 4 technicians watch was not what I would expect from a BMW dealership.
The very best!! I can’t say enough about Jayme and how great she is after my car was there for repairs. She took care of everything, .called me everyday for updates and walked me through my options. Everything from beginning to end was seamless! So grateful for her help!
Seamless. Professional. enjoyed the service visit. More dealers should be like this dealership. Thank you
i love bmw of noorwood. i always book my appointments with anabel and her service exceeds my expectations every visit.
Dan D is literally the only person I connect with because he genuinely makes the experience seem less.
I absolutely love the way I’m treated when I drop off my car. And I have to mention Anabel—she is wonderful with her clients. Truly a great experience all around.
great customer service as always. Very efficient and thorough service! And it's returned to me washed which makes me happy!
Excellent fast service no charge same day in and out the best dealer around. Thx
Great dealership. Great service. Very thorough inspection. I trust them with my car. They do a great job.
Always delivers great customer service! They are efficient and have great communication. I never have any issues when I bring my car in.
Best service experience I have had at BMW . Carlos and his team were incredibly helpful, responsive, timely, and attentive.
Been coming back here for years. The staff is friendly, patient, and knowledgeable. Big thanks to RJ during this visit for walking me through the process and making me feel at ease. Satisfied customer.
As always, Jayme is welcoming & efficient. She assures that my questions are answered, and that service items requested are addressed. I also appreciate that she ensures that a courtesy car is available for my use if necessary. Services recommended are explained well and only completed as approved.
The service at BMW Norwood is excellent and exceptional, they treat the customer very well and fairly.
Good and friendly service. My BMW specialist was very helpful and attentive. Lounge area and bathroom could some decor and maybe a few plants to make it feel more cozy while you wait.
the service department at BMW of Norwood is elite. Super professional, organized and clean. Ask for TJ, he will treat you like family. Definitely recommend.
People were great to deal with. Very knowledgeable and made us feel comfortable. I would highly recommend them.
Went in for regular service today. My experience with this dealership is always super. Sandi S.👏🏼
BMW of Norwood is great. I was able to setup my appointment for the next day and they were able to service my car quickly without any issues. The service advisors are great and can’t recommend them enough.
Ian and Alex’s were very knowledgeable, this is my third purchase with Ian. Our family will not purchase a car elsewhere.
No worries and always satisfied with BMW of Norwood service and parts.Been going here for about 10 yrs with the same car.535xi. I bought it with almost 40k miles and now has 198k miles on it. Still going and looking good.
The service rep. was awful, condescending and untrustworthy, as was the service manager. I will never return to this dealership, and I am even contemplating getting rid of my bmw as a result of my experience.
Routine oil change and air filter took too long. Wait was almost 3 hours. Car was done just sitting in the back. Try and get easy jobs out quickly.
