Customer Testimonials
Douglas RJ is a great rep. Super responsive, friendly, knows his stuff. Top notch service
Great service , understand of all services preformed , told them I needed to leave by 3 returned my car before 230 much appreciated.
Service was good but wait was a bit longer than I expected. Sydney and all were helpful.
Unacceptable service: excessive delays, unanswered questions, poor communication, and no notice of representative unavailability. A frustrating, disorganized experience overall.
RJ has been my Service Advisor for years now and he is a very knowledgeable, professional and personable. Very quick to meet and solve all of my BMW's needs! Highly recommend and A++++s once again for RJ. Thanks
I went for a check out my BMW for some issue I have with my rings and also to get a sticker inspección and the did my request in a timer maner with respet and courtesy .
Fantastic service advisors that look forward to genuinely help the customer while keeping the car at peak performance.
Service advisor, Carlos Vasquez, as always provided excellent customer care and was very professional. Service technician provided detailed information on condition of my vehicle.
As per usual, they were friendly, thorough and relatively reasonably priced. I appreciate their professionalism.
My Service Advisor Michelle was amazing, very down to earth! She was very thorough. Love her!
Sean, my service advisor is great to work with. He keeps me informed and is pro active always
I worked with Roger to find my perfect car and it was an absolute pleasure.
A very good dealership. The advisor are friendly and informed. They also have finance options if the invoice exceeds your budget.
I had a great experience with the BMW norwood service team. RJ was professional, friendly, and attentive throughout the entire process. They took the time to listen to my concerns, explain everything clearly, and make sure my questions were addressed.
Easy to get a service appointment time that worked with my schedule,with shuttle and Uber options to get back to work after dropping off car and back to pick up car.
Excellent service department. Teresa Mullin and Michelle C. Are great and are both top notch professionals.
I brought my car in for a handful of issues and have a service contract with an outside party. They were difficult to deal with but RJ was awesome. He handled them and kept me up to date on all of it over the 11 days the car was at the dealer.
They did an excellent job on my car maintenance. The car was totally inspected front to back and did an amazing detailing job. I would not have anyone else maintain my car.
Service process went smoothly and was fully explained. Car was serviced and delivered in a timely way.
I just had my first oil change completed after purchasing a vehicle in Dec 2025. Everything went extremely smooth I also changed my appointment the same day through the website which was amazing. The Rep I worked with was very nice and knowledgeable. I will definitely be returning to this location.
Good Afternoon..This was my first experience to have my oil changed with this dealership. They are very professional and seem very honest. My service advisor is Drew and I could not be more pleased with his kindness and knowledge as well as the time he spent with me explaining everything that he suggested what had to done with my vehicle now and in the future. He totally listened and and did not rush me with any questions or concerns that I had. I will be going back to have new tires put on and the price that he gave ... Read More DealerRater - Oct 19, 2026
Such excellent personalized service. Efficient and the communication is wonderful. Just one of the many reasons
Carlos and Theresa made everything so easy and enjoyable. I was in and out in no time!
I visited BMW of Norwood to have my car serviced. I was left speechless with the professionalism and respect I received. I have been to four other BWW dealerships for service in the past. They by far beat all my expectations. I will go back to the dealership again and recommend it to friends and family. Thank you so much
I purchased my vehicle here six years ago and have continued to have it maintained here. It’s easy to get an appointment for service and Carlos is the best service manager I have worked with more than once.. I like that they send a video of your car and additional recommended work that you can make the decision in the moment..
Great experience. Kyle was great. He was very attentive and helpful from beginning to end.
Roger Laferrara was my sales man and he made sure everything was smooth with ordering my car. Made the process easy and trustworthy. Everything went great with my special order M5 Touring thanks to him! The bmw system messed up my order and he made sure to fix it right away. Really appreciated that gesture from him. 10/10 would refer someone to him if they are planning to buy a car from BMW Norwood.
Great service excellent turnaround time. Also great communication Would definitely be returning to this deal in the future and bringing all my cars and all my customers cars there
I had a great experience working with Kyle Lubo at BMW of Norwood! He was professional, patient, and helpful throughout the entire process, making everything smooth and stress-free. I really appreciated his communication and willingness to go the extra mile to make sure everything worked out. I highly recommend Kyle to anyone looking for a BMW. If you visit BMW of Norwood, definitely ask for him! Thanks again, Kyle, for the great service!
RJ continues to be the reason I return to the dealership to service my vehicles. Honest, attentive and personable.
I have been going to this same dealership for over 20 years. Teresa Mullins always makes me feel that I am a valued customer. Dan Drinkwater spent a lot of time with me filling out paperwork for a rebate. I am very satisfied with this dealership!!!
They very pleasant and professional Love my advisor been there since 2016 Can complain 👏🏾👏🏾 they good
Great service, excellent show room, prompt evaluation of repair needs and an attentive staff that really cares about their product.
Tire service late in day. Non-stressful handling repair and loaner right before closing time. No surprises and friendly staff
Outstanding service…..very pleased,will make it a point to tell friends,Stan is a dime a dozen
Tony was a pleasure to work with, him and his team made the buying process easier than I expected. The car was ready for pick up. I didn’t have to wait hours for it. I would work with Bmw PD again in the future.
The dealership has been very good to work with and has made every effort to assist me
Always great service! The communication system is very convenient, and Ike is always incredibly helpful. Every time I come in, he explains everything clearly and makes thoughtful service recommendations without ever being pushy. Highly recommend!
Customer rep. Doug in service is outstanding. Not only is he proficient at his job , his customer interaction is exceptional.He remembers your family and what there doing and makes you feel comfortable. Give that man a raise.
I had been searching for a while for an Acura MDX which is not easy to find, especially with the right mileage and price. When I finally found one at BMW of Norwood, and realized it was also a hybrid with an advanced package, I knew I wanted to go see it.
Mario was wonderful from start to finish. He was patient with all of my questions and made sure that every little concern I had was addressed. There really weren’t many issues with the car, but the few small things I did notice, Mario made sure they were ... Read More DealerRater - Sep 28, 2026
Always courteous and professional. RJ is simply the best. But it is a bit shocking that it costs $242 to change a light bulb
I had a great experience with the service team at Norwood BMW. The entire process was smooth and hassle-free. The service was excellent, and the staff was professional, friendly, and attentive throughout the visit. They kept me informed and made sure everything was taken care of properly. I really appreciate the quality of service and customer care. I’ll definitely be coming back to Norwood BMW for my future service needs. Highly recommended!
Incompetence, lies, and poor communication;
First let me start with this…yes BMW's are expensive cars, so yes they are expensive to fix (especially as they age)…that is why most of us buy the overpriced extended warranties, for peace of mind if we keep the car a while.
I own a 2020 X7 I bought pre-owned from BMW Norwood (Group 1), along with the top tier extended warranty (or was told it was).
Last year I brought the car in for a knocking noise from the front, the 3rd or 4th time I had been to BMW Norwood for this ... Read More DealerRater - Sep 23, 2026
Was a great experience. The repairs were done swiftly and correctly. Sean was an excellent advisor and deserves an immediate promotion. Thanks again for servicing my vehicle!
Hayk the service associate was exceptional, he kept us informed about our car progress through out the day and was there to greet us when we returned. Everything was throughly explained regarding our service and we were on our way home by 5pm . We appreciated the video from the service tech it was very helpful .
We were very pleased with our service appointment. Sean was very helpful. He also was able to fit in more repairs on a short notice. This saved us another visit(s).
Solid support for our 2021 M440. Why do you have a 15 word minimum, seems counterproductive.
I dropped off my 2022 Z4 this morning for a vehicle recall. Daniel Drinkwater was my service agent and the on boarding process was easy and seamless. I had the recall addressed as well as an oil change, and my car was done in a couple of hours.
BMW of Norwood hands down delivers the best customer service when dealing with service on your vehicle.
Teresa makes the process very easy She texted me back said they had a loaner car to swing by and drop off my car Nobody else would do that
The facility is very nice, the staff and managers are attentive and courteous. The waiting area is conducive to working in both private and socializing with other customers.
Christofer was very professional and did a great job. Overall a good experience. Not a log wait.
BMW of Norwood’s professional team is all about customer service and attention to detail!
Drew was amazing! He made the process easy just by being very friendly. I am definitely getting service at Norwood again
Beautiful facilities, VERY friendly staff and quality work. Very thorough in reviewing my car and prices were reasonable..
I always receive excellent services at this dealer and highly recommend Dan Drinkwater as a service advisor.
They took me right in and my service manager promptly got my car to the service bay. Only item maybe some better snacks while we wait.
Took me on time and service was completed in less time than expected. Great communication and personal service.
The staff is courteous and helpful. They took my car for service right on time. Christopher Lipscomb was very professional and efficient and a good listener. The place is clean and the waiting area pleasant. Overall, I had a very positive experience at the Norwood service and I enjoyed the coffee machine.
Staff was knowledgeable and very friendly. Always quick with the series needed while I wait
My advisor was extremely helpful, knowledgeable, and patient with me. He made my wait comfortable.
Michelle, Sean, and Mathew were excellent! They made my service visit painless and provided the level of professionalism that sets the bar.
We had a great experience today getting our tires replaced. Drew was our service representative and he was kind, patient and thorough. Thank you so much!
Professional and courteous. Started on time and service was done on time as well. Thank you
It was an easy experience. My rep. Drew was a processional. I didn’t have any issues with anything.
Always a painless service visit. Quick and professional treatment. Not much of a wait and went smoothly.
BMW of Norwood is one of the places where you can find top-notch service and professionals. I worked directly with Christopher, and he was extremely helpful. The cost was high, but they set up a payment plan for me that really helped. I am very grateful. It’s the place I always take my BMW, and I recommend that everyone do the same.
Fantastic service department! Dan Drinkwater is the best! And he makes sure my 21 year old z4 is in tip top condition. He keeps me well informed and gets all work done on my car in a very timely manner. Beyond compare!
Had a small issue after picking up my new car & it was addressed immediately. Great service.
Michelle is my service advisor and she is the best She makes my visit a smooth experience everytime Natasha is always ready and very knowledgeable when it comes to questions I have on vehicles I'm interested in for my next purchase and always a pleasure to work with All in all they get it done
Excellent advice/ ASAP service/ excellent communication throughout my stay. Would recommend to anyone concerned with above board care.
I had an incredible experience recently purchasing my 2023 BMW X3 at BMW of Norwood. I received a call from Bianca shortly after inquiring on their website, she answered my questions, booked my appointment and kept me updated on the availability of the vehicle. I met with Natasha the sales agent assigned to me who from the start was warm and welcoming. I decided that day to purchase the vehicle and Natasha made it all happen on a Saturday afternoon no less, leaving no detail unfinished. I was able to drive home in my new vehicle that same day. Worked with ... Read More DealerRater - Aug 26, 2026
BMW of Norwood did an excellent job throughout the entire repair process. Kept me well informed 👍👍
The customer service rep, Jenny, was the most helpful and excelled in customer service. I had come from the gym and looked a mess and she treated me with so much respect and care. She went out of her way to make sure the correct person was able to help me with some of my concerns on the technical side of the vehicle.
I did request a loaner as well as an interior cleaning (which I would’ve been happy to pay for), but neither was provided for which was disappointing as I came unprepared to stay the extent of ... Read More DealerRater - Aug 25, 2026
I was very happy when I arrived at the dealership. It was like everyone was expecting me and waiting to take care of my needs. Everyone was very polite and completed the work very efficiently. I waited for my vehicle and it was only a short time. Exceptional experience.
Great service team. Car service is completed quickly. Great loaner vehicles. Car is.always washed before arrive.
All the employees were very pleasant to interact with and the waiting areas were very comfortable.
Jen in service is great. Highly recommend going to her and this dealership in general!
I’m extremely disappointed with my recent service experience at BMW of Norwood.
I brought in my 2024 BMW X4 with approximately 28,000 miles, which is still within the factory warranty period, because I was repeatedly receiving a parking sensor warning. BMW diagnosed a failed front parking sensor but determined it was caused by a “stone impact” based on a very small mark on the sensor, and therefore would not cover it under warranty.
I was quoted $1,411.88 to replace ONE parking sensor. After asking for a breakdown, I was told the sensor itself is only approximately $392, with the majority of the remaining ... Read More DealerRater - Aug 14, 2026
Wonderful experience from the time I drove my vehicle into the pristine covered drop off service area, received warm greetings from valet and service attendants then into the administration area to work with professional service representatives. I ended the day with the same happy feeling with friendly cashiers and car attendants alike. Always a wonderful experience overall. I’d come back again and again.
I have dealt with any different BMW dealerships, and I’m going to stick with this one. The Service Dept is great, and the entire staff is helpful and friendly.
It is always a pleasure interacting with the employees at BMW Norwood. I’ve gotten stellar service with each of my service appointments.
I recently brought my BMW to BMW of Norwood for its annual service and had an excellent experience. My service advisor, Carlos Vasquez, was outstanding from start to finish. He was professional, knowledgeable, friendly, and took the time to explain everything clearly. I really appreciated his attention to detail and the way he made me feel like a valued customer. It’s clear that he takes pride in providing excellent customer service. I highly recommend Carlos Vasquez and BMW of Norwood for BMW service. It’s refreshing to receive this level of professionalism and personal attention.
Friendly and professional people, always trying to help and make sure everyone is satisfied with the service
BMW of Norwood tried to scam me on a $2000 suspension service for something that was not even needed to be fixed. Went to an independent BMW shop to verify the issue that BMW of Norwood said it was (they said thrust arms bushings need to be replaced), however, an independent shop verified that the issue I was experiencing had nothing to do with the suspension at all. BMW Norwood didn’t even take any photos or have any evidence to show me the parts that needed to be repaired/replaced. Completely broke my trust, yet another BMW stealership.
I encountered a courteous and attentive service personnel who make experience at this dealership really pleasant.
Doug was an excellent Service Advisor. He was friendly, knowledgeable and a good communicator. He went above and beyond to help facilitate my vehicle’s repairs. He kept me informed every step of the way and made the entire service experience smooth and stress-free. I highly recommend Doug to anyone needing their car serviced at BMW of Norwood!
I had an outstanding experience at this BMW dealership! From the moment I walked in, the entire team made me feel valued and genuinely cared for. They are professional, knowledgeable, and truly put their customers first.
The whole process was incredibly efficient and fast, yet I never felt rushed. They took the time to answer all my questions, kept me informed every step of the way, and made everything as smooth and stress-free as possible.
It’s rare to find a dealership that combines exceptional customer service with such efficiency. If you’re looking for a team that genuinely cares ... Read More DealerRater - Jul 31, 2026
Thank you BMW of Norwood service department. In the past, I had used other service centers for my 2007 650i. What brought me back to BMW of Norwood was the trust I have with Teresa and Jenny and the mechanics. My vehicle was properly diagnosed, and given a well recorded video from the mechanic showing the defects. Teresa and Jenny kept me well informed of the repairs and costs associated with it. The communication was amazing, I highly recommend using BMW of Norwood service center
Carlos put things together quickly explain things to me being layperson. He was like orchester leader. He explained everything in end. HE focused what I needed for this service .
This is my 2nd order through BMW Norwood. The first time I ordered and worked with them, I really enjoyed the experience and thought Pavlo Hoshovsky and Steve Martin were really great to work with. What does that mean? First, they were extremely easy to work with. There was no pressure, they were always friendly and smiling (and I am not always easy to work with on car sales), and knowledgeable but also gave me space to think things through (again no pressure). But, I do far too much research on cars so I can be difficult. I really enjoyed ... Read More DealerRater - Jul 31, 2026
In and out. No high sales pitch. Rep told me it’ll take at least 3 hours for alignment and oil change so they ubered me to work and back to the dealer after everything was done.
I visited for service to get an oil change, tire rotation and windshield wipers. They did the rotation, then pushed balancing on me and a $956 repair to a wiring harness, but never provided the windshield wipers I authorized and asked for. I have ordered the wipers and now need to install myself. My rep was Hayt and I had him last year. I was not completely happy with his service last year pushing a new expensive tire on me saying he could not fix. I really like the dealership but I will ask for a different service rep the next ... Read More DealerRater - Jul 30, 2026
Doug our service manager was great. Very accessible with information and car progress. Thank- you
Excellent service. Excellent staff. Use them without any hesitation. RJ was particularly great. Showroom also nice to look around.
Thank you, RJ, for making my service appointment so smooth and efficient! I also really appreciated how accommodating you were when I asked if I could leave my child's booster seat behind your desk while we stepped next door for lunch, and you didn't hesitate to help. Your kindness and excellent customer service made the entire experience stress-free. You're the best, RJ. Until next time! 😊 Tuyetmai Martinez
Wonderful customer service - quick response time, fast to fix unexpected issues and excellent at communicating. Everyone is very kind and professional.
Prompt and efficient service. Always helpful. Knowledgeable, considerate of customer’s time and communicate timely on service completion
This people who work at BMW of Norwood are quick and efficient on the service side and the salesmen/women are friendly and will always assist you in whatever questions or concerns you might have, great place to do business.
This dealership is wonderful. I trust all the people and never had any problems with them. They are fair and professional.
